Management
of Stores
- Ensure that the field operations run efficiently and effectively in line with Company and Client standards
- To own efficiency and quality metrics as set by HOD and National Operations Manager.
- To engage with and support several departments, ie. Finance, IT, HR etc., to ensure field operations efficiency
- Help to drive regional growth through launching new coverage areas and shopper acquisition.
- Support the National Operations Managers on special projects for continued operating efficiency and growth.
- This position will work with internal and external stakeholders to address issues and concerns and continually look for ways to improve the processes and systems to create operational efficiencies.
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset
- Provide an operational perspective to teams at HQ, including Logistics and Community Operations, to ensure best practices and protocols.
- Ensure operational activities remain on time and within agreed deadlines
- Manage the customer experience for Dash and/or Marketplace
- Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures, and complying with our client's legal regulations and protocols.
- To maintain good relationships with external and internal customers and handle customer complaints according to OneCart procedures.
- Promote interdepartmental and regional cooperation.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
- Demonstrate abilities to anticipate and manage change.
- To lead and manage a team of Supervisors, Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Daily management of Supervisors, Shoppers and Drivers to ensure all teams are working optimally to reach their KPIs, related explicitly to on-time fulfilment.
- Provide advice and assistance to team members and subordinates.
- Ensure all Onecart employees adhere to Standard Operating Procedures in the stores
- Ensure all Shoppers, Drivers and Supervisors are adequately trained in terms of their duties and the use of various policies and procedures
- Using the Performance Management system ensures all Supervisors and Shoppers are appraised on the performance of their duties and given sufficient training, coaching and mentoring where applicable.
- Assist and attend to escalated Shopper and Driver queries
- Demonstrate consistent application of internal procedures.
- Ensure all Supervisors, Shoppers and Drivers adhere to the dress code as per OneCart and Client
- Travelling to all stores to conduct your duties on-site, as needed
- Ensure compliance of all Drivers within your Portfolio and ensure a regular audit is conducted.
- Ensure all Drivers have the necessary employer branding
- Ensure all Supervisors have valid driver's licenses and transport.
- Ensure inventory control (uniforms, bike boxes, helmets, etc.)
- Weekly stock count (Done at each store visited)
- Tracking of stock issued
- Updated stock count to be emailed weekly
- Leave submission and tracking:
- To submit, capture and track all leave for Shoppers and Supervisors
- To give feedback on leave approval or declined to Shoppers and Supervisors
