Area Manager (KZN)

Duties & Responsibilities

Effectively manage the business unit financial performance
Direct Wage and PRP Management: Oversee wage control, annual leave targets, overtime, and sick leave management. Ensure PRP 107 reports are signed off mid-month and monthly, and verify and approve dummy runs for each site.
Overheads Control: Manage and monitor overhead expenses to maintain budget compliance.
Contract Contribution and Revenue Growth: Ensure contract contributions align with budget forecasts. Focus on upselling to grow revenue, monitor price escalations, and verify monthly income statements. Maintain monthly targets for labor ratios and contract contributions, with quarterly contract register sign-offs.
Effectively manage subordinates
Effective Organisation: Analyze staff turnover and allocate employees based on contract/site needs. Manage rosters and shifts in line with PRP, and oversee time and attendance, including overtime, annual, and sick leave.
Supervision: Foster employee engagement through attendance at parades, conduct regular performance reviews, and provide corrective feedback. Ensure employee discipline in accordance with code of conduct and legislation, deploy PSIRA registered officers, and ensure armed response staff are certified per Regulation 21.
Effectively manage security operations
Client Retention & Service Delivery: Ensure customer service aligns with SLAs, conduct monthly meetings with clients, and address corrective actions. Perform regular service audits and resolve customer queries promptly, maintaining open communication in line with escalation procedures.
Security Operations Management: Manage security operations according to site specifications and PSIRA standards. Minimize absenteeism and control overtime, assess customer risks to prevent claims, and ensure accurate invoicing and timely payments for services provided.
Manage business development
Identify new business opportunities within your area of operations and explore growth or expansion prospects with existing customers. Strategically position the company ahead of competitors in the region.
. ISO 9001; 14001 & 45001 Quality, Environmental and Health & Safety Standards
Adhere to the Thorburn Safety, Health, Environmental and Quality (SHEQ) Management Systems Policies & Procedures as applicable to this position.
Ensure timely and accurate reporting within set deadlines. Perform any reasonable tasks as requested by management.

Skills and Competencies