Thrive on the opportunities that one of the countrys fastest leading and growing plastics and homeware retailers has to offer. Join Mambos for a challenging, yet rewarding career in the retail industry.
As we continue to expand, we are seeking a dynamic and experienced Area Operations Manager to oversee and enhance the operations of multiple store locations.
The candidates primary role is overseeing daily operations across a designated group of stores within a region. The Area Ops manager will ensure each store meets company standards for performance, profitability, customer service, and employee development. The role requires a hands-on leader with a strong operational, analytical and team management skills.
Key performance areas
- Operational Leadership: Oversee day-to-day operations for multiple retail locations to ensure smooth and efficient processes.
- Sales & Profitability: Drive sales performance by implementing strategies to increase store profitability, maximize revenue, and control costs.
- Store Performance: Regularly monitor and evaluate store performance metrics, ensuring each location meets or exceeds key performance indicators (KPIs).
- Team Management: Recruit, train, and mentor store managers and their teams to foster a high-performance culture.
- Customer Experience: Ensure a consistent and exceptional customer experience across all stores by enforcing company policies and standards.
- Compliance: Ensure all stores comply with company policies, health & safety standards, and legal regulations.
- Inventory Management: Oversee inventory processes, including stock levels, shrinkage control, and supply chain coordination to meet demand.
- Reporting: Provide regular updates and reports to senior management regarding store performance, staff development, and sales goals.
- Problem Solving: Address and resolve operational issues as they arise, implementing corrective actions as necessary.
Preference will be given to candidates who have:
Educational Background
- Bachelors degree in Business Management, Retail Management, or a related field (or equivalent experience)
- Minimum of 5 years of experience in retail operations management, including overseeing multiple stores or units
- Proven track record of improving store performance and driving results
- Experience in team leadership
- In-depth understanding of retail operations best practices, industry trends and customer service standards
- Working knowledge of retail technologies such as point-of-sale (POS) systems, inventory/stock management systems, and workforce scheduling tools.
Key Skills and Competencies:
- Leadership and Team Management:
- Strong leadership skills with the ability to motivate and manage teams across various store locations.
- Ability to delegate tasks effectively while maintaining accountability.
- Experience in conflict resolution and managing diverse teams.
- Proficient in overseeing store operations, including stock control, store layouts, and compliance with health and safety regulations.
- Strong organizational and multitasking abilities to manage multiple stores or regions.
- Commitment to providing exceptional customer service and improving customer experience across all retail locations.
- Ability to analyse customer feedback and implement improvements.
- Competent in managing budgets, analysing profit-and-loss reports, and taking corrective actions to ensure profitability.
- Ability to forecast sales, plan inventory, and control expenses.
- Excellent verbal and written communication skills, with the ability to communicate effectively at all levels of the organization.
- Strong interpersonal skills, enabling effective collaboration with store teams, senior management, and external partners.
- Strong analytical skills with the ability to make data-driven decisions.
- Proactive in identifying problems and implementing solutions to improve operational efficiency and store performance.
- Ability to thrive in a fast-paced retail environment and adapt to changing circumstances and market conditions.
- Resilient and able to handle pressure and deadlines effectively.
- Competent with retail management software, reporting tools, and Microsoft Office Suite (Excel, Word, PowerPoint).
- Understanding of e-commerce, online sales, and their integration with physical store operations (optional but advantageous).
- Results-Oriented:
- A driven individual with a strong focus on achieving sales targets and operational goals.
- A commitment to delivering a high standard of customer service across all stores.
- Able to manage multiple priorities and maintain a strong attention to detail in all aspects of store operations.
- Open to new ideas and continuous improvement, constantly seeking ways to innovate and streamline processes.
- Displays a high level of integrity, professionalism, and ethical behaviour in decision-making and leadership.
- Strong understanding of the retail market, including competitor activities and consumer behaviour, to make strategic decisions.
