Job Description:
Job Summary
This position engages with team members to develop robust account strategies and ensure effective application of sales and negotiation skills. He/She drives results in key areas of the business plan including profit, revenue growth, people development and reporting. This position trains Account Executives (AEs) to review customer information and understand customer account status using DRIVE and other applications. He/She communicates market trends and competitor information to support the sales team in opportunity development. This position used an established process to ensure the sales team effectively uncovers, qualifies and engages with prospects, makes the most of available opportunities, and drives growth.
Responsibilities:
- Conducts customer calls to model sales techniques and shares sales/negotiation expertise with team members.
- Shares complex experiences with operations teams to provide awareness on recurring customer issues.
- Collaborates with cross-functional committees (e.g., claims, damage reduction, etc.) to provide subject matter expertise.
- Manages resources and people processes (e.g., My Talent Center, career development, training, staffing, etc.) to ensure day-to-day administration of processes and formal procedures.
- Participates in establishing departmental budget to ensure guidelines are realistic and achievable.
- Considers industry and financial trends when making account decisions.
- Reviews and coaches team members on overall revenue results compared to plan.
- Provides consultative selling techniques, negotiation skills, and positioning solutions
- Conducts customer analysis to identify customer facts and trends and collects standard research data about current and prospective customers.
- Helps define and create specific documented account strategies, evaluates key financial indicators, and leverages sales and service resources to meet basic customer needs.
- Builds and maintains relationships throughout a customer organization.
- Bachelor's degree or International equivalent - Required
- Meets local age and operations requirements to operate a vehicle
- Willing to travel
- Microsoft Office skills
- Availability to work flexible shift hours and provides own vehicle for business.
- Demonstrates a familiarity with both UPSs and competitors core service offerings
- Demonstrates negotiation techniques
- Demonstrates a detailed understanding of supply chain concepts and able to recommend solutions to issues
- Previous supervisory experience Preferred
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
