Ad is valid till: 06 April 2025
ID 932862

Customer Service Agent

Job title : Customer Service Agent

Job Location : Western Cape, Cape TownDeadline : March 17, 2025Quick Recommended Links
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Online Order Process
  • Manage online, telephonic and email queries regarding customer orders
  • Assist customers on processing product orders
  • Banking details
  • Follow up on parcels with warehouse and couriers
  • Ensure all open orders are closed
  • Meet deadlines and targets
Exchanges And Returns
  • Assist customers with return requests and exchanges on all customer platforms with sound advise on alternative options
  • Processing returns for exchanges, replacements and refunds on product bought by customers
  • Follow up on replacement dispatchments with warehouse and couriers
  • Arrange for collections on return requests and ensure that the process is completed within relevant timeframes
Customer Service
  • Manage online (Facebook, twitter, live chat, ticketing system, HelloPeter), telephonic and email enquiries
  • Keep up to date with product information to resolve customer queries with detailed product information
  • Investigate all customer complaints, action resolutions or feedback to relevant departments
  • Generate repeat business through successful client follow-up and great customer service
  • Discuss, analyse and resolve usability issues
  • Respond to customer emails and office correspondence
Company Values
  • Delightfully Democratic
  • People-Purposed Design
  • Inherent Simplicity
  • Imaginative Innovation
  • Unapologetic Optimism
  • Confidently Comfortable
General
  • Provide support to the team by ensuring all sales and service objectives
  • Keep area clean and tidy
  • Any other reasonable ad hoc duties that may be required
Education And Experience
  • Grade 12
  • At least 2 years working experience within a South African retail or similar Customer Service environment.
  • Experience with Zendesk ticketing advantageous.
  • Experience working with 3rd party tools such as payment gateways and courier portals.
  • Experience in using social media platforms, online platforms and live chat platforms.
  • Understanding of Ecommerce environment
  • Understanding of Website back-end portal
  • Customer Service jobs
Occupation:
Retail, store jobs
Job location, contacts
Location:
Cape Town
Western Cape
Company name:
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