Ad is valid till: 06 April 2025
ID 932862

Customer Service Agent

Job title : Customer Service Agent

Job Location : Western Cape, Cape TownDeadline : March 17, 2025Quick Recommended Links
  • Jobs by Location
  • Job by industries
Online Order Process
  • Manage online, telephonic and email queries regarding customer orders
  • Assist customers on processing product orders
  • Banking details
  • Follow up on parcels with warehouse and couriers
  • Ensure all open orders are closed
  • Meet deadlines and targets
Exchanges And Returns
  • Assist customers with return requests and exchanges on all customer platforms with sound advise on alternative options
  • Processing returns for exchanges, replacements and refunds on product bought by customers
  • Follow up on replacement dispatchments with warehouse and couriers
  • Arrange for collections on return requests and ensure that the process is completed within relevant timeframes
Customer Service
  • Manage online (Facebook, twitter, live chat, ticketing system, HelloPeter), telephonic and email enquiries
  • Keep up to date with product information to resolve customer queries with detailed product information
  • Investigate all customer complaints, action resolutions or feedback to relevant departments
  • Generate repeat business through successful client follow-up and great customer service
  • Discuss, analyse and resolve usability issues
  • Respond to customer emails and office correspondence
Company Values
  • Delightfully Democratic
  • People-Purposed Design
  • Inherent Simplicity
  • Imaginative Innovation
  • Unapologetic Optimism
  • Confidently Comfortable
General
  • Provide support to the team by ensuring all sales and service objectives
  • Keep area clean and tidy
  • Any other reasonable ad hoc duties that may be required
Education And Experience
  • Grade 12
  • At least 2 years working experience within a South African retail or similar Customer Service environment.
  • Experience with Zendesk ticketing advantageous.
  • Experience working with 3rd party tools such as payment gateways and courier portals.
  • Experience in using social media platforms, online platforms and live chat platforms.
  • Understanding of Ecommerce environment
  • Understanding of Website back-end portal
  • Customer Service jobs
Occupation:
Retail, store jobs
Job location, contacts
Location:
Cape Town
Western Cape
Company name:
Apply for a job
You have already applied to this job position
Save ad
Impala Platinum Mine jobs available 063 831 6578

Impala Platinum Mine jobs available 063 831 6578

Impala Platinum Mine
Rustenburg
Jobin.co.za
Mooimed Private Hospital jobs available

Mooimed Private Hospital jobs available

Mooimed Private Hospital
Potchefstroom
Jobin.co.za
ELAND PLATINUM MINE JOBS AVAILABLE 063 831 6578
Jobin.co.za