Job Location : Western Cape, Cape TownDeadline : March 17, 2025Quick Recommended Links
- Jobs by Location
- Job by industries
- Manage online, telephonic and email queries regarding customer orders
- Assist customers on processing product orders
- Banking details
- Follow up on parcels with warehouse and couriers
- Ensure all open orders are closed
- Meet deadlines and targets
- Assist customers with return requests and exchanges on all customer platforms with sound advise on alternative options
- Processing returns for exchanges, replacements and refunds on product bought by customers
- Follow up on replacement dispatchments with warehouse and couriers
- Arrange for collections on return requests and ensure that the process is completed within relevant timeframes
- Manage online (Facebook, twitter, live chat, ticketing system, HelloPeter), telephonic and email enquiries
- Keep up to date with product information to resolve customer queries with detailed product information
- Investigate all customer complaints, action resolutions or feedback to relevant departments
- Generate repeat business through successful client follow-up and great customer service
- Discuss, analyse and resolve usability issues
- Respond to customer emails and office correspondence
- Delightfully Democratic
- People-Purposed Design
- Inherent Simplicity
- Imaginative Innovation
- Unapologetic Optimism
- Confidently Comfortable
- Provide support to the team by ensuring all sales and service objectives
- Keep area clean and tidy
- Any other reasonable ad hoc duties that may be required
- Grade 12
- At least 2 years working experience within a South African retail or similar Customer Service environment.
- Experience with Zendesk ticketing advantageous.
- Experience working with 3rd party tools such as payment gateways and courier portals.
- Experience in using social media platforms, online platforms and live chat platforms.
- Understanding of Ecommerce environment
- Understanding of Website back-end portal
- Customer Service jobs
