Summary
Hyatt Regency Cape Town is looking for a new Assistant Front Office Manager to join our dynamic team.
Assistant front office manager will assist in the smooth and efficient running of the Front Office Department and support and execute all duties and task given by the Rooms Division Manager and Front Office Manager.
Key Duties:
- Supervising the daily front desk activities according to the set guidelines
- Prioritising and delegating of daily work responsibilities to front desk staff.
- train and guide front desk staff to provide quality customer services.
- Managing staffing schedules, shift changes and payroll.
- Resolving of guest issues and enquiries to ensure guest satisfaction.
- Ensure that the front desk is clean, neat, safe and secure.
- ensure that all front desk staff adhere to the grooming standards.
- Plan shift schedule and duties based on business forecast.
- Supervise the billing and cash processes to ensure compliance with company standards.
- provide feedback to the team members on their performances and improvements.
Qualifications
- Proven experience working within the hotel industry as an Assistant Front Office Manager.
- Knowledge of Microsoft Office
