Assistant General Manager

Location: Time Out Market, Cape Town
Reporting to: Market General Manager

Role Overview
We love what we do and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.
Our Assistant General Manager takes the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.

Key Responsibilities

• Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with TOM expectations
• Focus on succession management, training and, development of all TOM employees
• Delegate responsibility to the management team as needed and enforce existing policy consistently
• Oversee and participate in the hiring, training, supervision, management, coaching, counseling, and evaluation of all members of the restaurant team
• Oversee the weekly schedule for both TOM staff and contracted staff
• Oversee payroll for the hourly and management staff, conduct pre-shift meetings, and assist team members with any inquiries
• Develop and implement operating standards, policies, and procedures to be followed by the management team
• Excellent communication skills required, both verbally and in writing, to provide clear direction to the management and service teams
• Assign and instruct the employees and managers in the details of their work; observe performance and encourage improvement where necessary
• Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the management team and other TOM and Vendor employees
• Interact with all department personnel, restaurant staff and Vendor staff as needed
• Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations
• Ensure that no members of staff are permitted to work if they are not suitably dressed, groomed or showing symptoms of sickness
• Develop and implement cost-saving and profit-enhancing measures
• Maintain positive and professional relations with vendors, managing vendor interaction on the property with our staff
• Monitor guest satisfaction on all levels, including social media platforms
• Ensure health, safety, and sanitation requirements are following the Department of Health, OSHA, and any city or state agencies such as the Department of Buildings and the Fire Department

Skills and Experience

• High School Diploma required; Bachelors degree preferred
• Minimum of three to five (3-5) years of restaurant operations experience required, with a minimum of one (1) year at AGM level or above
• Expert knowledge of restaurant operations including food, beverage, service techniques, and guest interaction
• Above average skill in math and algebraic equations using percentage
• Proficient in Windows Microsoft Office, Mac OSX, POS systems

About our culture
At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.