Role summary:
We are seeking an Assistant Manager, reporting to a Manager within Apex, to have responsibility for the preparations of accurate portfolio valuations on a timely basis.
Key Responsibilities
General
- Maintaining oversight of a portfolio of clients, ensuring efficient administration of client matters;
- Assist with the management of projects and client take-on, under guidance of line manager;
- Provide guidance and support to junior members of staff on a daily basis;
- Ensure diary task lists are monitored and cleared on a timely basis;
- Identifying and driving process improvements and efficiencies to improve client recoverability;
- Ensuring team follows required processes and procedures in line with wider Apex and department policy;
- Identify team training needs and arrange training sessions as appropriate;
- Be fully aware of client fee arrangements and identify opportunities to invoice outside of fee agreement;
- Generally act in the best interests of the division by supporting team members;
- Maintaining strong relationships with existing clients by becoming a key escalation contact for service matters;
- Maintaining oversight of day-to-day operations of client companies and ensuring junior members respond to clients' queries in a timely manner;
- Act as final reviewer of all work produced by administrators/senior administrators in respect of a portfolio of clients;
- Coordinating client transactions, circulate and track documentation and executions and ensure necessary filings are completed in a timely manner.
- Maintaining strong relationships with existing clients by becoming a key escalation contact for service matters;
- Maintaining oversight of day-to-day operations of client companies and ensuring junior members respond to clients' queries in a timely manner;
- Act as final reviewer of all work produced by administrators/senior administrators in respect of a portfolio of clients;
- Coordinating client transactions, circulate and track documentation and executions and ensure necessary filings are completed in a timely manner.
- Strong Administrative skills;
- High level of integrity and trust with confidential information;
- A proven record of commitment to professional and client services excellence;
- Hold or studying towards a professional qualification such as ICSA, CSSA or equivalent;
- A minimum of 4 years trust or funds experience in a professional environment;
- Knowledge of offshore regulatory requirements;
- Proficient user of Microsoft Office suite;
- Support the company in delivering excellent service;
- Impeccable written and oral communication skills;
- Excellent organisational and prioritising skills;
- Motivated and driven;
- Excellent attention to detail and high levels of accuracy.