Posted on: 06 September 2023
ID 884668

Assistant Manager - Operations

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Manages and oversees a team of call center agents.

Motivates and supports agents through feedback and communication.

Measures KPIs like inbound calls, call waiting, and call abandonment.

Assists with taking agents calls if they cant handle the workload.

Improves quality of results by recommending changes.

Provides product/service information by answering questions and offering assistance.

Keep track of employee attendance, and make sure work procedures are complied with.

Assist in hiring and onboarding new employees.

Prepares monthly and annual performance reports.

Creates targets and goals for improvement.

Should have Travel background and GDS background

Qualifications

Grade 12

Additional Information

Travel Background essential

GDS or similar system knowledge
Occupation:
Driver jobs


This job offer is not active at the moment.
Apply for a job
You have already applied to this job position
Save ad
Administrative Jobs

Administrative Jobs

Transnet
Durban City
Jobin.co.za
Transnet General Workers

Transnet General Workers

Transnet
Durban City
Jobin.co.za
Plumbers

Plumbers

Medic24
Port Elizabeth
Jobin.co.za
Healthcare workers

Healthcare workers

Medic24
Pretoria / Tshwane
Jobin.co.za
Civil engineering

Civil engineering

MEDIC24
Pretoria / Tshwane
Jobin.co.za
General worker

General worker

Medic24
Polokwane / Pietersburg
Jobin.co.za
Electrical engineers

Electrical engineers

Medic24
Bloemfontein
Jobin.co.za
Receptionist jobs

Receptionist jobs

Medic 24
Pretoria / Tshwane
Jobin.co.za