At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests stay to bring their dreams and desires to life. With an atmosphere thats chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests expectations at every possible turn.
Set in the vibrant heart of Cape Towns waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guests every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, its our passion
Job Summary
Manage the resorts Security Functions and practice the maintenance of Security standards.
Ensure the company complies with all Health and Safety Regulations as set by the OHASA Act
Key Duties And Responsibilities
- Ensure that strict (Covid-19) protocols are managed, monitored, actioned and that non-compliance is reported to HR.
- Strict access control protocols are put in place for all visitors, contractors and staff and that these protocols are adhered to.
- To provide courteous and professional service and to maintain good working relationships with all colleagues throughout the hotel.
- To report for duty punctually, wearing the correct uniform as laid down by the hotels dress code.
- Be fully aware of the hotels policies and procedures and to adhere to them.
- Have a complete understanding of the hotels employee handbook and to adhere to the regulations contained therein.
- Maintain a high standard of personal appearance and hygiene at all times.
- Have a complete understanding of the hotels policies and procedures relating to fire, safety and health.
- Carry out other duties and responsibilities not specified below as required from time to time.
- To respond to changes in the departmental functions as dictated from time to time by changes in statutory regulations, industry requirements and/or changes in One&Only Cape Towns policies.
- Practice the prevention of crime.
- Investigate and detect crime.
- Ensure the comfort of guests and staff.
- Protect guest, staff and hotel property.
- Be available at all times to deal with problems and complaints.
- To ensure that all staff are neat and properly dressed on duty.
- At all times maintain the highest standards of excellence according to One&Only standards.
- Communicate effectively between Senior Management and other departments.
- Ensure all security policies & procedures are carried out timeously, accurately and clearly.
- Ensure prompt response and investigation of all security related incidents.
- Demonstrate prompt opening and updating of security incident files.
- Be aware of all VIPs staying at the hotel and liaise with Personal Security where present.
- Ensure security staff is made aware of any special functions and security requirements relative to such functions.
- Be aware of all emergency and evacuation procedures.
- Ensure all security equipment is maintained to the very highest standards and checked regularly.
- Continually update all security and training manuals.
- Ensure you report for duty timeously according to roster stipulation, ensuring handover from shift to shift.
- Ensure the very highest levels of security are maintained in relation to key control and all items entrusted to security.
- Ensure that all cash transfers are organised and conducted according to cash handling procedures and are at the very highest levels of security.
- To be aware of trends within the security industry and how these could be implemented to the benefit of the Security Department.
- Build relationships with junior security staff, based on trust and fairness; lead by example.
- Liaise and build relationships with outside agencies i.e. police, fire authorities, etc.
- Become aware of criminal trends in the general area surrounding the hotel.
- Become aware of the workings of all other departments.
- Be helpful, pleasant and co-operative in all your dealings with guests and staff.
- Ensure security of hotel parking facilities.
- Weekly checks on logbooks relative to hotel vehicles.
- Monthly checks and reports on fire fighting equipment.
- Attend and be attentive to any training offered.
- Conduct on job training programmes with all colleagues.
- Hold weekly security staff meetings.
- To ensure manning levels are correct and not exceeded without prior permission.
- Be aware of and abide by the House Rules at all times.
- To be responsible for, and ensure that the company abides with the Workmans Compensation Act.
- Exhibit a thorough understanding of the Occupational Health and Safety Act, and to hold training sessions with all associates with regards to Health and Safety. This includes the training of Health and Safety Representatives and holding committee meetings.
- Control and monitor Health and Safety Meetings and inspections.
- Control all registers pertaining to Health and Safety
- Uphold all documentation relating to the Risk Auditors and the completion of the Risk Audit feedback
- Conduct risk assessments based on hazard identification.
- Be aware of court procedures and the laws relating to the giving of evidence.
- Prepare and maintain graphs relating to various types of crimes and trends.
- To ensure that adequate supplies of stationery and procedure forms are maintained at all times.
- Be prepared to work in other departments when operational needs prevail and be prepared to accept management decisions in this matter.
- Maintain the Electronic Fire system and ensure integrity as stipulated
- Maintain the Fire fighting equipment and servicing thereof.
- Maintain and manage the Access Control in line with policies stipulated.
- Ensure the company to be compliant at all times.
- Management of staff in all security facets.
- Liaise with external service providers on the maintenance of all Security Systems (Fire, Keys, Locks and safes).
- Manage and Control the BOH keying system.
- Develop and update security SOPs
- Manage and control lost and found property as per the lost and found policy.
- Matric
- 2-3 years in a Security Supervisor Position.
- PSIRA
- Security GRADE B
- First-Aid level 1
- Fire Fighting
- Familiar with Occupational Health and Safety Act.
- Prior experience in a Senior Management role for a period of no less than 4 years (5-star hospitality or Casino)
- Computer Literacy
- Minimum 2-3 years Supervisor Duties Security Operations and Control Room Procedures
- Access Control Essential
- Basic Knowledge of Fire Panel/Alarm System
- CCTV Experience Essential
- Telephone Etiquette
- Fluent in English Language
- Managing staff
Date Advertised: 27 November 2023
Closing date: 4 December 2023
