Fully remote - South Africa based
Salary: R67.35 ( Base pay) per hour
Location: Virtual (Work from home in South Africa)
Employment Type: 3 Month Contract
The Position
Attention service agents with a disability! Are you looking for an exciting new opportunity to work with one of the biggest companies in the world?
A Customer Service Agent, you'll be a valuable asset to their team, helping them to provide excellent customer service to their customers.
As the global leading online retailer, they operate 24/7, so you'll need to be flexible with your schedule, but they always provide you with your work schedule at least 2 weeks in advance. And don't worry - you'll be compensated accordingly for working on national holidays and overtime.
Apply now to join their team and take the next step in your career.
Essential Requirements
- A recognized disability that aligns with working in a customer service environment and on a PC
- Permission to work in South Africa
- Set up to work fully remotely
- 20Mbps Fibre-Line
- Moderate all customer reviews and respond to email queries
- Meets or exceeds quality and productivity goals assigned by management
- Demonstrates clear and polite written and oral communication
- Maintains a positive and professional demeanor and portrays the company in a positive light
- Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
- Follows company policies and processes in order to process customer requests appropriately
- Demonstrates knowledge and use of departmental resources, policies and procedures.
- Uses customer service tools in order to provide an accurate response and an exceptional customer experience
- Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
- Proactively communicates system and process issues, and customer feedback trends to management
- Exceeds customer expectations by going above and beyond.
- All other duties as assigned.
