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Your day at NTT DATA
The Associate Network Engineer is an entry level subject matter expert, responsible for working under supervision and playing a vital role in supporting and maintaining company network infrastructure.
This role works closely with Senior Network Engineers and cross-functional teams, assisting in designing, implementing, and troubleshooting network solutions to ensure efficient and reliable communication.
What You'll Be Doing
Key Responsibilities:
- Proactive monitoring of client infrastructure and solutions.
- Investigate first line incidents assigned and identify the root cause of incidents and problems
- Logs incidents in a timely manner with the required level of detail with all the necessary.
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by procedures.
- Assists in configuring and maintaining network devices, including routers & switches
- Supports with ensuring that network configurations are accurate and aligned with best practices.
- Collaborates with the network team to monitor network performance & availability
- Helps identify and address network-related issues to minimize downtime and disruptions.
- Responds to and assists in resolving network incidents and problems.
- Supports with troubleshooting connectivity issues, performance bottlenecks, and other network-related challenges.
- Supports with creating and updating technical documentation, including network diagrams, configurations, and procedures.
- Coordinates with vendors for hardware and software procurement, support, and troubleshooting.
- Engages in continuous learning to expand technical skills and knowledge in networking.
- Seeks opportunities for training and certifications to enhance proficiency.
- Performs any other related task as required.
- Reports customer line faults with Vendors.
- Coordinates with Vendors to restore fault as quickly as possible.
- Basic understanding of networking concepts, protocols, and topologies.
- Familiarity with network devices such as routers & switches
- Proficiency in basic network configuration and troubleshooting.
- Strong problem-solving skills and attention to detail.
- Effective communication skills to collaborate with team members and stakeholders.
- Eagerness to learn and adapt to new networking technologies and concepts.
- Ability to work in a collaborative team environment.
- Relevant certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA, non-negotiable), or (CCNP, advantageous). Logic Monitor Certification (advantageous)
- The role is 24/7. Hybrid
- Entry level experience working in a networking environment preferably within a global IT organization.
- Entry level WAN and LAN experience.
- Entry level experience with troubleshooting and providing support required in network and monitoring Services within a medium to large ICT organization
- Vendor management experience(advantageous).
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
