Associate Ombudsperson

Summary

This position is in the Office of Workers' Compensation Programs (OWCP) Ombuds Office within the Office of the Director and reports to the Ombudsperson.

This position is outside the bargaining unit.

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Help Duties

Major Duties:

• Serves as a confidential employee under 5 USC 7112(b)(3) in that during the normal performance of their duties will have access to confidential information and a component of their daily duties will be as a confidential assistant to the Ombudsperson in the performance of their role as Associate Ombudsperson. The duties may include obtaining advance information of management's position on labor relations matters. Incumbent may also attend meetings in which they overhear discussions of labor relations matters; and have access to and prepare materials related to labor relations matters.
• Reports to and supports the efforts of the Ombudsperson in fulfilling the duties of the OWCP Ombuds Office. Respond to inquiries and concerns received in accordance with policy of OWCP Ombuds Office.
• Document actions taken to respond to and resolve inquires, and concerns received by utilizing established procedures of the OWCP Ombuds Office.
• Manages own caseload, discusses inquiries and concerns with the Ombudsperson, and coordinates with the Ombudsperson in working with staff of the Federal Employees', Black Lung and Longshore Programs in facilitating resolution.
• Analyze data, identify trends, assists with compiling reports for the OWCP Ombuds Office.
• Works with the Ombudsperson to update, as necessary, policies, procedures and guidelines for the OWCP Ombuds Office.
• Assists Ombudsperson with planning, creating, and updating outreach materials, and delivering outreach and education presentations to internal and external stakeholders.

Help Requirements

Conditions of Employment

• Must be at least 16 years old.
• Must be a U.S. Citizen.
• Candidate required to obtain the necessary security/investigation level.
• Requires a probationary period if the requirement has not been met.

Qualifications

The selectee will report to an assigned DOL office location on a regular basis and be eligible for telework as determined by agency policy. This is not a remote position. Offices are located in Boston, MA, Chicago, IL, Cleveland, OH, Jacksonville, FL, Dallas, TX, Houston, TX, Kansas City, MO, Lakewood, CO, Long Beach, CA, New Orleans, LA, New York, NY, Norfolk, VA, Philadelphia, PA, San Francisco, CA, Seattle, WA, or Washington, D.C. Advertised salary reflects the pay range for the above locations. Upon selection, the salary will be set in accordance with the selectee's assigned duty location.

IN DESCRIBING YOUR EXPERIENCE PLEASE BE CLEAR AND SPECIFIC, PLEASE USE THIS FORMAT MM/DD/YYYY WHEN DATING YOUR EXPERIENCE. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR SPECIALIZED EXPERIENCE, DATES OF EMPLOYMENT OR SALARY.

You must meet the Basic Requirements listed in the Education Requirements section and the Specialized Experience to qualify for Associate Ombudsperson, as described below.

For the GS 14: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level GS-13 in the Federal Service.

Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-13 in the Federal Service. Examples of specialized experience would include work experience in most of the areas as follows:

• Applying Alternative Dispute Resolution methods or community relations methods to resolve complaints.
• Facilitating or mediating groups or individuals to negotiate jointly acceptable resolution of issues in conflict.
• Analyzing technical and/or sensitive policy issues, identifying trends, and presenting policy recommendations.
• Communicates or presents technical information and/or sensitive information to management, a customer, or an audience.
• Facilitating large group discussions or dialogue on sensitive or confidential issues.

Education

Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service.

If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum coursework requirements for this position. Click Evaluation of Foreign Education for more information.

Additional information

The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered.

Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES

As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION

Click here for Telework Position Information

Based on agency needs, additional positions may be filled using this vacancy.

The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act.

Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions.

All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71.

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• Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Office of Workers Compensation Programs

200 Constitution Avenue NW

Washington, DC 20210

US