Role Objectives
The role is responsible for evaluating various claims processes, controls, and standards for Hollards existing and new binder partners. The role evaluates evidence and applied competence of claims staff, processes, and procedures.
Key Responsibilities
- Perform due diligence and process reviews support to Insure Brokers, Binders & partners for technical Personal & Commercial lines underwriting.
- Ensure binder partner adherence to Personal & Commercial Underwriting Guidelines and Parameters.
- Ensure full compliance to all processes, policies and procedures and identify areas for improvement at the reviewed partners.
- Perform sample testing as well as providing on-boarding/training across various underwriting binder processes, systems, and products.
- Assess and measure the appropriate knowledge and skill of future and existing binder partners.
- Rate findings identified during the review from high to low according to the rating scales developed.
- Producing a written report with the appropriate findings and required remedial action noted.
- Presenting findings post review to the respective stakeholders.
- Implement a tracking process following the review to ensure closure of findings and implementation of remedial action.
- Provide feedback to Hollard Insure Exco on finalization of each due diligence and process review carried out.
- Develop, maintain, and deliver IISA approved training on underwriting and standard operating procedures to all current and new Brokers, Binders & Partners.
- Build and manage relationships with internal and external stakeholders.
- Market Intelligence: Sound knowledge of Personal & Commercia Lines underwriting practices & approaches in the industry.
- An in-depth understanding of compliance and legislation aspect that influence the underwriting function.
- Regional network travel as required by the business.
