At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests stay to bring their dreams and desires to life. With an atmosphere thats chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests expectations at every possible turn.
Set in the vibrant heart of Cape Towns waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guests every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, its our passion
Job Summary
A back of house (BOH) Attendants primary responsibility is to provide quality service in all back of house areas that exceeds colleagues expectations.
BOH areas include but are not limited to, colleague washrooms, back of house corridors, basement parking, smoking area and colleague gym.
The BOH attendant must demonstrate genuine concern for colleagues while ensuring friendly, safe, efficient, and professional service.
To consistently exceed colleagues expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
Key Duties and Responsibilities
- Exceed colleagues expectations in terms of housekeeping services, responsible for the cleanliness of colleagues back of house areas by ensuring that areas are cleaned in accordance with the required standards.
- Responsible for deep cleaning of assigned areas including the colleague washrooms, back of house corridors, basement parking, smoking area and colleague gym.
- Ensure that daily cleaning schedules in back of house public spaces are completed according to the schedule.
- Responsible for cleaning of exterior areas in accordance with assigned section.
- Meticulously adhere to the standard operating procedures pertaining to cleaning, sanitization and set up in colleague washrooms, back of house corridors, basement parking, smoking area and colleague gym.
- Ensure the colleague gym is up to standard during operating hours and that all towels are replenished and soiled towels are taken to the laundry as per the checklist.
- General and deep cleaning of trolleys, public area pantries and caddies as per the standard procedures.
- To maintain, clean and correctly store operational equipment at the end of every shift.
- To look after cleaning equipment issued and ensure that it is returned and neatly stored at the end of each shift.
- Ensure supplies, amenities and linens are replenished as per standard.
- Ensure minibar is replenished daily as per standard.
- Keep back of house pantries neat and in good order.
- Maintain safe work practices according to health & safety regulations.
- Adhere to chemical utilization as per the chemical training SOP.
- Ensure all defects are reported immediately and follow up to ensure they have been completed in a timely manner.
- Ensure that the tasks provided daily are executed to the expectation of O&OCT standard.
- Develop a positive working relationship with all colleagues and departments to facilitate a team-oriented atmosphere.
- Report all lost and found items.
- Adhere to grooming standards as set by the employee handbook for O&OCT.
- The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks. The Job Description may be subject to review from time to time.
- The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time.
- The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.
- The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation and that all staff in the department participates in fire and emergency drills.
- The employee will be required to
