We are looking for a Digital Motor Assessor with sound knowledge of insurance principles to determine quantum on motor claims, support strategic initiatives and build trusted partnerships with Insurers, brokers and clients.
JOB DESCRIPTION
Duties and Responsibilities:
- Deliver exceptional client service that exceeds customers expectations through the proactive, innovative, and appropriate motor assessing process.
- Adhere and improve service level agreements.
- Appraise a damaged vehicle and identify and record damage, including impact zone and severity according to Insurer specifications.
- Manage relationships with clients, brokers, and internal departments.
- Make use of manual and digital image technology to record areas of damage identified.
- Interpret and accurately apply estimating software system.
- Achieve minimum targets were applicable.
Qualification
Minimum Requirements:
- Matric, Secondary Education level Grade 12
- Audatex Certification
- VDQ Membership
- Technical Diploma eg motor mechanical
Minimum Requirements:
- 3+ years motor assessing experience
- Qualified automotive mechanic or automotive body repairer
Minimum Requirements:
ATTRIBUTES
Attributes required for the position include but are not limited to:
- Strategic thinker who can also work at detail level
- The ability to work in a team to build and maintain collective support
- Organisational and administrative skills, which includes managing your desk and your time effectively
- Paying attention to detail
- Deliver on TCF principles in alignment with regulatory requirements
- Managing customer expectations
- Identify, understand, and solve problems
- Quick, rational decision-making skills
- Follow instructions and procedures
- Tenacious and assertive, with good telephone etiquette and email communication.
- Numerically skilled
- Clear verbal and writing ability
- Clear ITC and criminal record
- Excellent previous employment references
- Stable employment record
Brolink is a leading provider of insurance administration services, providing a comprehensive range of insurance products from South Africas top insurers. Our portfolio includes personal insurance, commercial insurance as well as niche products such as agriculture, transport, engineering, and aviation.
As a short-term insurance administrator, Brolink provides a dedicated service to professional brokers in delivering on their clients business or professional insurance needs. Applicants must have a clear ITC, clear criminal record and excellent previous employment references.
Qualified applicants are invited to apply by sending a CV to: HumanCapital@brolink.co.za before 11 April 2025.
Please note that this appointment will be made according to the companys Employment Equity targets and strategy.
