Motor Assessor (Durban).

Closing Date 2023/04/28

Reference Number HOL230420-3

Job Title Motor Assessor (Durban)

Business Unit Hollard Insure

Department Motor Claims

Job Family Operations - incuding Claims, Policy Servicing, Underwriting and Retentions

Job Type Classification Permanent

Reporting To Motor Assessing Manager

Number of Positions 1

Location - Town / City Parktown

Location - Province Gauteng

Location - Country South Africa

Job Advert Summary

An exciting new Motor Assessor opportunity has just become available in our Insure, Operations (Claims Area) Durban Branch.

Role Objectives

To establish quantum of damaged vehicles for example fire damaged accident damaged and or stolen and recovered vehicles that have damages. Suggesting the final costing for either repairing the vehicles and or suggesting uneconomical to repair whichever is most cost effective.

Key Responsibilities

Technical expertise: Assessment of damaged vehicles, determining what repairs are necessary, authorisation of repair work and ensure that all invoices received are relevant.
Responsible for the authorisation of suitably costed repair estimates in line with agreed rates, methods, and timings. Where initial estimated costs cannot be agreed, negotiate revised costs and methods in the best interest of the customer.
Appoint repairers according to Hollards preferred Motor Body Repairer panel and execute BEE strategic requirements.
Conduct constant work in progress audits at repairers to manage and check whether repair allowances are being followed through by appointed repairer.
Key deliverables and measurements: Average Repair Cost, Total Cost of Claim, Repair % against sum insured value, Total Cost % against sum insured value, Average w/o cost, w/o ratio %, parts ratio %.
Support the reduction of 'vehicle off road' time by challenging methods and processes to ensure customer inconvenience is minimized.
Promote the fair treatment of customers in decisions and actions undertaken.
Adherence to system procedures and requirements.
Take accountability for decisions made and always ensure any action taken is followed through with effective communication to the relevant stakeholders and pro-activeness in terms of Service Delivery, according to the Hollard Way
Ensuring at all times TCF is adhered to through having the necessary discussions with the respective clients.
Evaluate risk and management of risk; quantum; work in progress; final costing; vehicle substitution; quality assurance.
Partnership management: Build strong relationships with role players in partnership agreements and ensure adherence to partnership agreements. Interact frequently with colleagues, brokers, MBR and the insured in a professional manner. Ensure SLAs are observed.
Assessment reporting: All assessment reports to be completed within timeframes stipulated in service level agreements i.e., 48 hours turn-around time
Innovation: Ongoing research into issues affecting motor at Hollard. Participate with senior management in initiatives around product development, processes, policy, and strategy.
Branch support: Local branch support in terms of technical aspects of claims.
Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
Reporting: Produce required reports timeously including detailed analysis thereof.
Recordkeeping: To be kept up to date at all times.
General: When required perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.

Required Knowledge And Experience

Three years experience of accident damage repair estimating required.
Experience of discussing repair methods and times with supply chain partners and have market credibility.
Knowledge of commercial and industrial short-term insurance including: