Remuneration: Between R12 000.00 R15 000.00 dependent on skill set, knowledge, and experience
Purpose Of The Job
To ensure accurate costing of workshop repair orders and submitting claims according to manufacturers processes and procedures. Duties:
Responsible for all general costing
- Accurate costing of total job (service and repairs) cards and handing over to After Sales Consultant
- Ensure all motor plan contracts are active
- Verify all service customers details
- Ensure date of vehicle sale and manufacturing date are checked
- Ensure chassis and engine numbers are checked
- Ensure customer service history is checked
- Ensure all extra work required is checked
- Ensure the service kit checked
- Ensure all active campaigns are carried out
- Ensure correct labor costs are allocated to repair costs
- Raise sublet repair order
- Follow up on the status of the job
- Receive the invoice
- Process the invoice
- Identify items to be paid by the customer on collection of the vehicle
- Print invoice
- File the invoice
- Ensure all mark-ups are loaded accurately
- Contact possible new/existing customers regularly (i.e. email, phone etc.)
- Actively market/advertise products and brand to existing/non-existing Brand customers; creating continuous brand/product awareness
- Receive, welcome and attend to all walk-in (external) customers in warehouse
- Assist internal (i.e. workshop/sales) customers in a professional and courteous manner
- Attend to general telephonic enquiries
- Establish customer needs by asking open questions, actively listening and taking notes
- Ensure parts display area is clean and tidy
- Ensure parts display area stock is current
- Ensure correct pricing is indicated
- Contact possible new/existing customers regularly (i.e. email, phone etc.)
- Actively market/advertise products and brand to existing/non-existing Brand Group customers; creating continuous brand/product awareness
- Receive, welcome and attend to all walk-in (external) customers in warehouse
- Assist internal (i.e. workshop/sales) customers in a professional and courteous manner
- Attend to general telephonic enquiries
- Establish customer needs by asking open questions, actively listening and taking notes
- Ensure parts display area is clean and tidy
- Ensure parts display area stock is current
- Ensure correct pricing is indicated
- Discuss individual performance against target
- Discuss CSI and SCSI results and potential action plans
- Ensure effective understanding of latest bulletins and procedures
- Discuss potential marketing initiatives
Analyzing
Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
Delivering Results & Meeting Customer Expectations
Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
Relating & Networking
Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humor appropriately to bring warmth to relationships with others.
Following Instructions & Procedures
Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organization; complies with legal obligations and safety requirements of the role.
Planning & Organizing
Sets clearly defined objectives; plans activities and projects well in advance and take account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
Requirements
- Senior Certificate (Grade 12) with Mathematics
- Computer literacy (office suite)
- Drivers license
- Office administration experience within the Motor Dealership Industry
- Only candidates that meet the criteria will be shortlisted and contacted
- If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful
- Only candidates with Automotive Industry experience will be considered and contacted unless otherwise stipulated
If you are interested and have the required SKILLS and EXPERIENCE according to the job spec, please UPLOAD your current, updated CV on our Website using the following link:
https://selectmotor.co.za/job-application/
For further information please feel free to contact Debbie at Select Motor Recruitment
011 615 7747
Applications should be submitted no later than Monday 27 November 2023
