Here at Avado, we believe in unlocking potential and changing lives. We are a professional academy that helps people and companies transform and grow through interactive learning experiences in data, finance, people, technology and marketing. Our connected learning approach combines deep expertise, collaborative learning, scalable technology and award-winning learning design to deliver learner experiences for people who want real change.
Who do we need
Our Senior Student Services Manager, Melanie, is looking for someone who wants to focus on providing excellent student support and directly impact the success of each of our learners, across our Finance, People, Marketing and Data Academies.
What youll do
At Avado, we work to unlock potential and change the lives of each of our learners. The Student Success team are a crucial part of this purpose, and the first point of call for many of our learners when they need help or guidance. The work we do directly impacts the students we speak to.
Examples of what this means in your day to day would be:
- Speaking to the students on the phone or via our Case Management System to resolve queries regarding their studies or pastoral issues.
- Managing a case load of student queries.
- Resolving learner complaints where necessary to enhance the experience.
- Supporting team projects and processes to improve the student experience.
- Office Customer Service experience is preferred:
- CRM Systems knowledge e.g. Salesforce.
- Comfortable handling phone calls.
- Experienced self-starter with a pro-active attitude to work.
- Empathetic nature to be able to resolve problems for the student.
- Time and task management is essential.
- A positive individual who shows care and respect for others.
- Work effectively in teams and can motivate others.
- Exceptional attention to detail and outstanding communication skills.
- Thrive from working in a fast-paced environment.
What Youll Get
- Holidays 25 days plus bank public holidays, increasing by 1 day after 2 years and a further day after 4 years.
- A day off on or around your birthday.
- A hybrid working environment
- Various opportunities to gain an immersive experience into the broad range of Avado products and proposition.
- On-demand access to a professional business / executive coach.
- Curated personal development and learning tools
- Periodic opportunities to give back by mentoring learners on our FastFutures diversity-focused employability programme.
- Were proud of what were doing and relentless in doing the right thing. In addition to this, we can offer you:
- A home in our growing, ambitious team, whose sharp focus is growing the future skills of the workplace;
- The opportunity to truly own and be responsible for making great things happen, making a real difference and working with some of the worlds leading brands;
- A fast and furious, exciting place to be with real challenge and a meaningful opportunity
Avado is one of those rare places where anyone from anywhere with any background or experience is free to come and do their very best work. We believe in the diversity of thought, as thats what helps us help our customers and learners whether investing in their own development, or having their employer invest for them. Equality, diversity and inclusion are values that are critical to our success; come and see for yourself.
By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing recruitment@blenheimchalcot.com but please note that this means we will no longer consider you for the role you have applied for. You can review our privacy policy here.
