Customer Relationship Management (CRM), Back Office Operations, Customer Service, Jira Service Desk, Teamwork, Problem Solving, Task Management, Organization Skills
Job description
Join the Mango5 Team: Backoffice Support Specialist Opportunity!
Are you ready to embark on an exciting journey with Mango5? We're on the lookout for a dedicated and detail-oriented Backoffice Support Specialist to become a crucial part of our dynamic team. At Mango5, we believe in the power of exceptional support to drive our operations and make a positive impact on our clients, partners, and teammates worldwide.
KEY RESPONSIBILITIES:
- Task Management: Efficiently complete assigned cases/tasks and adapt to additional similar tasks as required within SLA. Utilise a consultative approach to understand and address internal stakeholder pain points, offering tailored solutions.
- Performance: Achieve client centric KPIs, including CSAT, productivity and quality.
- Campaign Management: Create and edit advertising campaigns, ensuring accuracy and relevance of information.
- Content Creation: Generate client-facing content and reports, involving data pulling and collation, following a defined process.
- Account Administration: Manage user access, including adding and removing account permissions.
- Credit Allocation: Administer promotional credits to accounts on various cadences (weekly, monthly).
- Problem-Solving: Conduct investigations into job visibility issues on the platform, including problem identification, ticket logging, management, and follow-up.
- Proactive Approach: Tackle problems with a proactive, customer-centric mindset.
- Internal Communication: Proficiently communicate with internal partners, using tools like Salesforce Chatter.
- Technical Troubleshooting: Diagnose and resolve technical issues, work with new and existing integration setups, and engage extensively with our job aggregation system.
REQUIRED SKILLS:
- Quick learner with a knack for technology.
- Passionate about resolving client issues.
- Proficient in multitasking, prioritising, and working under pressure.
- Adaptable to evolving work environments; open to feedback and its integration.
- High personal integrity, positively representing the company.
- Exceptional organisational skills with meticulous attention to detail.
- Team player with a collaborative spirit.
- Minimum 1 year in customer service, client success or B2B client support.
- Proven CRM experience in a support or related role.
- Experience with JIRA Ticket Management and Salesforce CRM advantageous.
- Strong oral and written language proficiency.
- Proficient in internet navigation.
- Problem-solving mindset with effective analytical skills
WORKING HOURS:
- Monday to Friday
- 10:00 19:00 or 09:00 18:00 (Daylight Savings Dependent)
- Dynamic Holidays
- Salary: R8, 000.00
- Shift Allowance: R500.00
- Commission Potential: R2, 000.00
BENEFITS:
- Transport provided for staff for shifts ending after 18:00
- Medical Insurance
- Learnify online courses
- YouAssist
Your role as a Backoffice Support Specialist will have a global reach, providing unparalleled service to clients and partners across the globe. Join us in making a difference on an international scale.
Due to high response volumes, if you DO MATCH our criteria but do not hear back from us within 2 weeks, we will keep your CV in our talent pool for future intakes.
