BACKOFFICE SUPPORT SPECIALIST (UK)

Prefered skills

Customer Relationship Management (CRM), Back Office Operations, Customer Service, Jira Service Desk, Teamwork, Problem Solving, Task Management, Organization Skills

Job description

Join the Mango5 Team: Backoffice Support Specialist Opportunity!
 
Are you ready to embark on an exciting journey with Mango5? We're on the lookout for a dedicated and detail-oriented Backoffice Support Specialist to become a crucial part of our dynamic team. At Mango5, we believe in the power of exceptional support to drive our operations and make a positive impact on our clients, partners, and teammates worldwide.
 
KEY RESPONSIBILITIES:

• Task Management: Efficiently complete assigned cases/tasks and adapt to additional similar tasks as required within SLA. Utilise a consultative approach to understand and address internal stakeholder pain points, offering tailored solutions.
• Performance: Achieve client centric KPIs, including CSAT, productivity and quality.
• Campaign Management: Create and edit advertising campaigns, ensuring accuracy and relevance of information.
• Content Creation: Generate client-facing content and reports, involving data pulling and collation, following a defined process.
• Account Administration: Manage user access, including adding and removing account permissions.
• Credit Allocation: Administer promotional credits to accounts on various cadences (weekly, monthly).
• Problem-Solving: Conduct investigations into job visibility issues on the platform, including problem identification, ticket logging, management, and follow-up.
• Proactive Approach: Tackle problems with a proactive, customer-centric mindset.
• Internal Communication: Proficiently communicate with internal partners, using tools like Salesforce Chatter.
• Technical Troubleshooting: Diagnose and resolve technical issues, work with new and existing integration setups, and engage extensively with our job aggregation system.

 
REQUIRED SKILLS:

• Quick learner with a knack for technology.
• Passionate about resolving client issues.
• Proficient in multitasking, prioritising, and working under pressure.
• Adaptable to evolving work environments; open to feedback and its integration.
• High personal integrity, positively representing the company.
• Exceptional organisational skills with meticulous attention to detail.
• Team player with a collaborative spirit.

QUALIFICATIONS:

• Minimum 1 year in customer service, client success or B2B client support.
• Proven CRM experience in a support or related role.
• Experience with JIRA Ticket Management and Salesforce CRM advantageous.
• Strong oral and written language proficiency.
• Proficient in internet navigation.
• Problem-solving mindset with effective analytical skills

 
WORKING HOURS:

• Monday to Friday
• 10:00 19:00 or 09:00 18:00 (Daylight Savings Dependent)
• Dynamic Holidays

REMUNERATION PACKAGE:

• Salary: R8, 000.00
• Shift Allowance: R500.00
• Commission Potential: R2, 000.00

 
BENEFITS:

• Transport provided for staff for shifts ending after 18:00
• Medical Insurance
• Learnify online courses
• YouAssist

 
Your role as a Backoffice Support Specialist will have a global reach, providing unparalleled service to clients and partners across the globe. Join us in making a difference on an international scale.
 
Due to high response volumes, if you DO MATCH our criteria but do not hear back from us within 2 weeks, we will keep your CV in our talent pool for future intakes.