Duties and Responsibilities
- Capturing of manual payments on the system
- Validation of EFT payments that have missing information
- Follow up on monies received with no documentation
- Follow up on documentation received with no payment
- Agree allocations from third party source documents to bank statements
- Provide administrative support to the Returns Department with regard to administration of payments received
- Receive and escalate proof of payment of unknown deposits to allocate
- Follow up on unallocated cash on all statuses (deleted, suspended, prosecution and liquidated)
- Phone employers requesting proof of payment of unknown deposits
- Trace unallocated deposits and refer to Finance to allocate
- Payment splits(reconciling lump sum payments to multiple branches) to different employer codes
- Compiling documents for refunds
- Allocation of payments received to the correct employer codes and periods
Knowledge/Experience/Skills/Requirements
- Good verbal and written communication skills
- Ability to listen and give feedback
- Be able to persuade members to provide information required
- Must at all times be diplomatic and assertive
- Ability to work independently and accurately
- Must be a good team player and collaborate with team members
- Be able to deal with difficult members and resolve conflict
- Must have good analytical skills with attention to detail
- Good numeracy and calculation skills
- Good knowledge of SalesIogix, Excel, word and Outlook
- Matric (standard 10) with Business Economics, Accounting, (Maths optional) will be an advantage
- 1 year experience
- 6 months to 1 year business administration working experience
- Computer literacy, Microsoft, Email, Excel Word
- Studying towards a business administration short course will be an advantage
- Analytical thinker
- good team player
- pay attention to detail
- communication skills.
- 1 to 2 years
- Grade 12 / Matric
