Job Purpose
The Bank Relationship Officer will complete letters and bank forms for Hollard Group (4 Licences and Group companies) with all the banks. The incumbent will play the role of a liaison officer with the rest of the business to understand the business and the policies. Assisting the Bank relationship Manager with streamlining processes and managing risk across banking.
Key Responsibilities
customers querying as to why Hollard has debited their accounts.
- Updating signatories
- Liaise with the banks to request forms to update signatories
- Circulate forms via Docusign for specimen signatures
- Check the updated reports from the bank to the consolidated list of accounts (banking mandate)
- Opening and Closing bank account
- Adding new accounts to the Cash Management (CM) System. Generally current accounts dont earn interest, this enables corporates to earn interest on current bank accounts.
- Adding new accounts to the Final Transaction Information (FTI) server, this enables cash book users to upload the bank statements into GP.
- Adding new accounts to Great Plains (GP) System, to ensure that all accounts opened with the bank are being reconciled.
- Communicating new account confirmations with Business Units and Treasury.
- JIRA process - Own board and assist with training
- Online banking profile maintenance
- Completing forms to migrate users from tokens to One-Time-Passwords.
- Completion of forms to add new users to banking profiles.
- Ensure all FICA documents are compliant.
- Send letters and forms to be signed using DocuSign.
- Opening and closing of banking profiles.
- Administration on banking profiles to assist with all user access .
- Audit on all online banking profiles.
- Corporate payment systems (CPS)
- Opening profiles to collect premiums and or pay claims via the line of business.
- Closing profiles that are no longer in use.
- Due to business growth or negative growth, there will be a requirement to amend the limits.
- Recall of funds that have been paid into an incorrect bank account.
- Attending to bank queries
- Assisting first time operators to download and log on to banking profiles.
- Assist or direct/resolve queries from bank for debit order disputes, payments, and deposits.
- Clients incorrectly depositing funds into Hollard bank accounts.
- Recall of funds
- Share template with business units.
- Assistance with completion if needed.
- Complete bank forms, circulate for signatures and submit to the bank.
- Share outcome with business unit.
- Requests for proof of banking details
- FNB and Absa via self admin.
- Nedbank and Standard Bank request from banker and share with requestor.
- KYC (Know Your Customer).
- Share template with business units.
- Liaise with Company Secretarial and Tax Teams for bank resolution, company profile document, organogram/company structure , Foreign Account Tax Compliance Act (FATCA) information etc
- Update information where applicable
- Circulate forms for signatures
- Submit to the bank
Investigate maintaenance rejections
Once notification is receieved via email, to investigate the reason and communicate with banker
