Baragwanath academic hospital
TELL NO:+27711913004
Full Job Description
Candidate Responsibilities include but not limited to:
- Greeting, welcoming, directing and announcing patients appropriately and professionally.
- Be willing to listen, help and take action of all customer complaints
- Performing general administration duties involved in the admission of patients.
- Manage the accuracy of the admission process and the prevention of potential risk factors.
- Assist patients with completion of admission information forms.
- Capture patient details and procedures accurately.
- Scanning documents into the system, i.e. referral letters, medical aid cards etc.
- Booking patients for special procedures and supply pre-examination requirements to patients and units where necessary.
- Confirm authorization for certain procedures.
- Answering the telephone and resolve queries, or direct to relevant parties.
- Manage payments made at reception and billing of patient accounts, where applicable.
- Being aware of the patients’ status in the waiting area, i.e. examination completed and waiting for results etc.
- Ensure principles of infection prevention and all standard precautions are adhered to; ensure safe and clean hygienic environment
- Foster a harmonious relationship between the reception staff, patients and hospital staff.
Qualifications and Experience:
- Grade 12
- Receptionist and General administrative experience
- Knowledge of hospital procedures and medical terminology will be an advantage
- Knowledge and application of patient administration systems, policies and procedures
- Computer literacy and proficiency in Microsoft Office (excel, word) is essential.
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