Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Scope of Position:
The primary responsibility of the role is to deliver an exceptional guest experience in the outlet by ensuring service excellence at all times.
Requirements
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
- Proficient in the English language (verbal & written), second language is an asset.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment.
- Must be flexible in terms of working hours.
- Must be physically fit.
- Must have sound knowledge of beverages and cocktails.
Responsibilities:
- Demonstrates Fairmont luxury standards in all interactions.
- Mixes and prepares a wide range of beverage items.
- Greets all guests and colleagues in a warm and sincere manner and always adopts a positive attitude to keep the team spirit at its highest.
- To ensure that all guests leave the outlet with a lasting positive experience and impression of the outlet.
- Should be punctual, efficient, and above all courteous assuming a pleasing and helpful attitude towards each guest.
- To have pride in his/her appearance and personal hygiene, making sure that his/her uniform and shoes are always of the highest standard.
- Has a genuine desire to provide an unparalleled guest experience.
- To handle any guest feedback in an appropriate manner ensuring the guest leaves the outlet completely satisfied. If unable to correct the situation the colleague must inform supervisors or managers in order to facilitate service recovery.
- Checks and sets-up bar and equipment, places bottles in the proper place, prepares adequate mise-en-place to be used during the shift.
- To report to duty punctually, in full uniform according to appearance and grooming standards.
- To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Standards.
- To make and serve drinks in accordance with liquor laws.
- To maintain a clean and safe work and dining environment.
- To have full knowledge of available menus of the restaurant.
- To be aware of safety in the bar, to have complete understanding of adhere to the companys policy regarding fire, hygiene and safety.
- Maintain an accurate reasonable inventory, completing nightly and monthly inventory counts.
- To order, stock, and control all necessary par stock levels.
- Ensures that licensing hours and laws are strictly followed.
- Monitoring Freezers and Refrigerators, should any problems occur it must be reported to the technical services.
- To ensure that costs are kept to a minimum by controlling wastage and breakage.
- Occasional Duties/Projects as assigned to you by Food & Beverage Management may be assigned to you periodically.
- Follows Hotels telephone etiquette standards.
- Follows Occupational Health & Safety regulations.
- Reports suspicious people, parcels, and behaviours to Security.
- Minimum 2 years experience working in a luxury or upmarket hotel.
- Food and Beverage training/certification or Hospitality qualifications advantageous.
- Experience with Point of Sale System.
- Availability to work nights, weekends, and holidays.
- Positive, engaging personality, and professional appearance.
- Basic math and computer skills.
- Exceptional interpersonal and communication skills.
- Strong task and time management abilities.
- Eye for detail and understanding of drink mixing tools and techniques.
- Ability to stand, walk, bend, etc. for extended periods, and lift heavy objects.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
