We are a team of leaders. True owners, humble learners and friends. We're here to overcome big challenges, build tech solutions for people to enjoy, while doing the best work of our careers, together, as Bash.
This journey requires grit, ambition and teamwork to thrive. We are transforming SA retail for the better; using a stable, secure base as our catalyst for change. We are building on a scale that will test our limits but when we break through, the impact on us and our customers will be profound.
We are looking for a Store Operations Support Specialist to join our Bash team ! As a Store Operations Support Specialist , your primary role is to provide training and ongoing support to stores, support the implementation of change management initiatives, and enforce through training and support, established standard operating procedures (SOPs), and act as a point of contact to resolve issues and ensure their completion. Your contributions will be instrumental in optimising operational efficiency, driving continuous improvement, and maintaining high standards of performance within the retail environment.
WHAT YOU'LL DO
- Support Store Operations: Provide day-to-day support to store /operation teams in brands by executing operational activities and achieving business objectives. Serve as a resource for operational inquiries, problem-solving, and decision-making.
- Change Management: Lead change management initiatives by effectively communicating changes, gaining buy-in from stakeholders, and managing resistance. Develop change management plans, training programs, and resources to support successful implementation of new processes or systems Maintain the currency of operational sheets for within the department
- Standard Operating Procedures (SOPs): Develop, document, and implement standard operating procedures for various aspects of store operations, including sales, inventory management, customer service, and safety protocols. Ensure adherence to SOPs through regular training, monitoring, and compliance audits.
- Issue Resolution and Escalation: Act as a point of contact for addressing and resolving operational issues, customer complaints, and employee concerns. Investigate root causes of problems, implement corrective actions, and escalate issues as needed to ensure resolution and prevent recurrence.
- Project Management: Lead and coordinate operational projects, initiatives, and strategic initiatives from inception to completion.
- Training and Development: Develop and deliver training programs for store teams on new processes, procedures, systems, and best practices. Provide ongoing coaching and support to ensure staff proficiency and alignment with operational standards.
- Performance Monitoring and Reporting: Generate regular reports, dashboards, and analytics to track performance trends, identify areas of improvement, and inform decision-making.
This job is for you if you have:
- 2+ years of experience in training and support role
- 1+ years in retail environment
- Strong understanding of ecommerce and omnichannel retailing
- Experience with troubleshooting and resolving ops support queries
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Experience building core payments solutions working in a fast-paced environment
- Having a keen eye for detail and simplifying complexity
- Enjoy working with a cross-functional team, and have an interest in solving challenges in the fintech space
- Have history of successfully spearheading work of significant innovation and complexity, while developing and leading the strategy
- Be known for delivering high-quality work while keeping your own team productive, fun, and happy!
We are intentional about connecting and give you the tools & equipment to enable you to do work that matters. We also believe that doing certain types of work happens best organically which is why we encourage our teams to travel so we can make magic happen face to face. Our offices are a vibe. They are decked out to make collaboration easy and help our team create lasting connections with each other.
BASH BENEFITS: WHAT'S IN IT FOR YOU?
- A seriously smart team of people! We are selective about who joins our team to make sure we're made up of the best of the best
- Agency: Structures remain flat, accountability wide
- Top $$: The best people, in the right roles, earning at the top tier. Our ethos is about quality and aligning merit and output with the rewards. We believe in reciprocity.
- Saving for your future: Saving is not easy. Taking a chunk monthly for your future is imperative. We provide the fund and support to do just that
- Quarterly parties: Connection and community is our jam
- Extensive opportunity to learn: Library, interest groups and team rotations
- Exclusive shopping discount: Save when you shop across 29 of SAs biggest brands
