Customer Engagement Specialist

At Bayer were visionaries, driven to solve the worlds toughest challenges and striving for a world where ,Health for all, Hunger for none is no longer a dream, but a real possibility. Were doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining impossible. There are so many reasons to join us. If youre hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, theres only one choice.

Customer Engagement Specialist

Task and Responsibilities:

• To achieve territory sales, growth, and market share targets for assigned brands
• Ensure early understanding, acceptance, and adoption of the designated brands by engaging with and influencing all relevant stakeholders
• Arrange scientific meetings as well as presenting to HCPs groups
• Self-development with the latest clinical data, brand strategy and tactics, competitive landscape, and standard tools
• Plan, orchestrate and execute customer omnichannel engagements in defined territories tailoring information based on HCPs needs and priorities and via HCPs preferred channels to build long term trustful relationships by applying patient focused global standards (PFI)
• Pro-actively monitor, collect market intelligence to keep Womens Health Customer Team informed about relevant competitor activities and provide input to the Womens Health Customer Team in formulating counter strategies
• Pro-actively collect and communicate customer insights to Womens Health Customer Team. Provide input to Womens Health Customer Teams with respect to co-creating solutions for customers needs
• Continuously enrich the customer understanding by capturing qualitative information in the Veeva CRM system, taking advantage of the technology and valuable data and insights
• Utilize the advantages of digital solutions to ensure holistic customer experience and satisfaction through data driven decisions
• Leverages cross-functional collaboration to maximize customer experience
• Contribute to designing and implementing tailored action plans for priority customers in close collaboration with other involved functions (e.g. Brand and Customer Lead, MACS, MSL etc.)
• Track performance through customer and business related KPIs
• Provide input and communicate customer feedback to Womens Health Team for promotional campaigns
• Reports on customer engagement activity and updates qualitative customer related information daily in the Customer Relationship Management (CRM) Veeva system
• Follows Local compliance code, local laws and policies

Experience, Skills, and Qualifications:

• University degree or comparable education in medicine, pharmaceuticals or similar
• Experience in Ethical Pharmaceutical sales
• Innovative with a growth mindset
• Strong Customer/Patient focus
• Strong digital mindset, capabilities, and confidence towards omnichannel usage
• Strong business acumen and the ability to think economically and action speedily
• Creative, innovative with an enabling mindset
• Ability to adapt quickly to changes in internal and external business environment
• Excellent people and networking skills
• High independence and intrinsic motivation
• Embrace collaboration
• Willing to work in cross functional teams and hold peers accountable
• Act, learn quickly and continually evolve
• Mission focus Health for all and Hunger for None
• Focus on outcomes
• Collaborate with Accountability
• Co-Create for Customers
• Be our best selves and include others
• Act, learn fast and evolve

Location:

South Africa : Kwazulu/Natal : Durban

Division:

Pharmaceuticals

Reference Code:

837588

Bayer welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.