Client Service Administrator (Portuguese)

South Africa's leading independent administrator and service provider to the retirement and fiduciary industries is looking for a dynamic Client Service Administrator (Portuguese speaking) to join their team.

Package

Up to R12500 per month depending on experience

Additional Benefits Included In The CTC

• Compulsory Provident Fund with AlexForbes. 5% Minimum contribution.
• GroupLife (Pays out 4xAnnual salary upon death, whilst employed with the company)
• Funeral Benefit
• Disability cover
• Education benefit
• Employee Assistance Programme with Discovery Healthy Company for the employee and immediate family (Company pays for this)
• Medical Aid or Medical Insurance with Discovery is voluntary
• Additional benefits with FNB Bank like discounted home loan and pension-backed lending, etc.

Purpose of the Role

To competently handle the workflow in the Client Service Centre and to ensure that the highest level of client service is delivered.

Main Roles And Responsibilities

• Answer incoming calls within service level agreed times
• Provide telephonic assistance to client queries
• Return calls to clients where required
• Maintain call volumes in line with the companys daily average
• Competently manage irate clients
• Following up on requests relevant to the position
• Liaising with relevant stakeholders to address queries/complaints
• Update and verify client information on the database
• Educate clients about applicable procedures and processes
• Identify and request additional information and documentation required
• Translate written correspondence to English
• Outbound calls to clients
• Assist with Outbound Campaigns

Minimum Requirements

• Grade 12
• Contact Centre experience

The Following Is Recommended

• Financial Services industry knowledge and background
• Knowledge of Trust and Beneficiary fund environment
• Knowledge of Employee Benefits environment

Skills

• Must be able to speak, read and write English and Portuguese
• Client-focused orientation
• Negotiating skills
• Investigative skills
• Basic skills in MS Word, Excel, Internet & E-mail, general computer knowledge
• Excellent communication skills
• Good numerical skills
• Sound organizational and time management skills
• Sound interpersonal skills
• Basic business acumen; Office etiquette

Attributes

• Ability to recognize ones role in the functioning of the Benefit Services and understand the potential impact ones own performance can have on the success of the organization
• Trustworthy, responsible and reliable
• Good attention to detail must be able to produce accurate and timeous work
• Can work under pressure and meet deadlines
• Able to work independently
• Aware of best practices in office admin
• Pro-active; Takes initiative