A global community of passionate, fun-loving people who thrive on making a difference on behalf of the world's most exciting brands.
About The Role
Engage with and resolve client issues via e-mail and via Zendesk. As the first point of contact, you will be responsible to carry out root cause analysis and resolution in a timely and effective manner.
Salary: R16 000/Month
Accountabilities And Deliverables
- Providing excellent customer experiences at all time
- Provide an understanding of investment, personal finance and stock trading concepts in a simple and accessible way
- Meet or exceed daily volume targets
- Be a key part in monitoring, facilitating and improving operational processes and working with the back-office team to deliver an exceptional service to clients.
- You will be responsible for ensuring the success of your clients and queues by leveraging all resources to provide a best-in-class user experience.
- Verify and update customer information
- Proactively offer solutions to any issues or concerns that customers might face
- Outstanding administrative skills that covers planning, organizing and time management skills
- Ownership of the customer experience and follow through
- Working to a high degree of accuracy and speed
- Able to comprehend complex customers queries
- To be able to identify when to escalate customer queries and complaints timeously
- Be able to pass all training modules during new hire and ongoing campaign training
- Matric
- Clear criminal and credit record
- High level of French and English proficiency (both verbal and written)
- Computer literacy ability to speedily navigate multiple systems effectively
- Effective problem solving skills
- Proven experience of delivering exceptional customer care
- Results orientated with solution driven mentality
- Positive attitude and motivated mindset
- Quality of interaction
- Availability work shifts in a 24/7 environment (Essential)
- Minimum 12 months international Call Centre experience (Essential)
- Experience with phone, chat, and email support
- Experience working with Zendesk (Advantageous)
- Experience working with an international financial services campaign (Advantageous)
