Posted on: 04 August 2024
ID 920646

Assistance Centre Manager

About The Client

A leading company renowned for its excellence in assistance coordination, offering top-tier support services and fostering a vibrant, dynamic work culture.

About The Role

In this role, youll drive performance optimisation, ensuring top-tier service quality and adherence to company strategy. You'll oversee staff, refine case handling, manage IT and QA, and control costs, making a significant impact on operational excellence.

Benefits
  • Medical Aid: Fully covered for employee and up to two children under 18;
  • Retirement Annuity: 10% contribution after probation;
  • Annual Bonus: Performance-based;
  • 21 Days' Leave;
  • Free Parking.
Why Work for Them?

Our client offers a global career in a dynamic, innovative environment where employees make a real impact, enjoy professional growth, and benefit from a supportive culture and competitive benefits.

Responsibilities
  • Lead and manage the Assistance Coordinator Teams, ensuring high performance and job satisfaction;
  • Oversee daily operations to deliver high-quality service and maintain customer satisfaction;
  • Handle operational tasks and staff performance, implementing improvements as necessary;
  • Implement best practices and strategic plans to enhance efficiency and service quality;
  • Address and resolve complex customer issues effectively and promptly;
  • Monitor and report on performance metrics, tracking progress and identifying areas for improvement;
  • Manage case and claims processing, including travel and flight insurance claims, ensuring accuracy and compliance;
  • Maintain clear and professional communication with clients and stakeholders.
Requirements
  • Minimum of seven years' experience in the assistance environment;
  • Proven managerial skills and leadership abilities;
  • Strong problem-solving capabilities;
  • German language skills are advantageous;
  • Tertiary education in a relevant field is an advantage.
Occupation:
Administrative jobs


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