Qualifications
Minimum Requirements
- Matric or equivalent
- Bcom law/Business/Compliance Qualification (Ideal)
- At least 1-2 years of practical experience in a
- Law /regulatory experience (Ideal)
CUSTOMER SERVICE
Stakeholder Management
- Develop and maintain relationships with internal stakeholders in order to deliver services.
- Identify problem areas and ensure corrective action is taken.
- Analyse and assess business/customer requirements to provide timeous solutions.
- Responsiveness: Speed of responses, reaction time, going the extra mile, turnaround time.
- Contribution to making the department a great place to work
- Effort to forge & maintain quality inter-personal relationships.
- Support and drive the business's core values.
- Maintain a positive attitude and drive.
- Respond openly to feedback.
- Promote the sharing of knowledge.
- Show willingness to help others.
- Manage one's own emotions (i.e. handling stress in a manner that does not disrupt the team effectiveness).
- Open to feedback and constructive criticism of performance.
Operational Management
- Supporting the various departments in Compliance and AML by collecting and coordinating internal compliance data from various business units.
- Providing administrative support to the Head and Managers by handling a variety of tasks.
- Point of contact for the Compliance/AML team.
- Assist in compiling compliance meeting packs.
- Draft meeting minutes for Compliance meetings.
- Tracking of compliance deliverables from the compliance team.
- Ensuring that policies are published and communicated to all employees and on the Banks Intranet portal.
- Coordinate information requested with relevant stakeholders.
- Assist compliance managers in ensuring that updates are made on the compliance and audit logs.
- Assist in ensuring that compliance documents (including policies) are included for relevant meeting packs for approval.
- Ensuring that all communications sent by business to the Compliance and AML mailboxes are timeously actioned by the relevant Compliance Managers.
- Ensuring that there is proper record keeping for all AML and Compliance communications, sign off etc.
- Assist in the review of applicable policies, procedures and guidelines for the department
- Assist in reviewing regulatory updates provided on Sentinel.
- Adherence to legislation and regulatory requirements
- Completion of internal bank compliance courses
- Training on relevant courses
- Take ownership for driving own career development areas
