We are currently recruiting for a Billing Agent who will be responsible for, receiving, collections, sorting, processing and tracking all incoming payments, distribution of customer invoices, provide updates on accounts, receiving, addressing and resolving account queries and issues relating to invoices to ensure our company maintain its revenue.
Billing Agent Responsibilities Are
Billing Agent | Duties and Responsibilities
- Provide support to 1-grid Customer billing & collections related queries via e-mail, telephonically and SMS
- Daily collections on overdue and delinquent accounts
- Meeting email, call targets and collections targets
- Complying with business procedures
- Debt collector management
- Customer account management:
- Updating Customer records
- Account activations/cancellations
- Account payment management:
- Allocate payments
- Manage payment arrangements
- Advising Customers on account balances
- Account reconciliations
- Credit and debit note management
- Suspending of respective clients in line with terms offered
- Black Listing (account handovers) delinquent accounts
