Our client is a South African IT company that provides managed IT services, cybersecurity solutions, cloud services, and digital transformation solutions to businesses. They pride themselves on exceptional customer service and delivering innovative and reliable IT solutions. They are a trusted IT partner for businesses looking to optimize their technology infrastructure.
Job Description
The Biometric Enrolment Officer will be employed on a 6-month contract and will form part of a team of individuals that will play a critical role in improving a network provider's security posture by directly engaging with identified users for the installation and configuration of biometric fingerprint readers on their devices. This position also includes user enrolment for fingerprint authentication and delivering technical assistance to enhance the overall biometric user experience. The ideal candidate should have a strong background in a technical support or helpdesk role and possess excellent technical troubleshooting skills.
Qualifications
- A high school diploma or equivalent is essential.
- A relevant technical certification (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) is essential.
- A relevant technical certification or training in biometric authentication systems is advantageous.
- 5 years of experience in technical desktop technical support.
- Familiarity with providing desktop support in an enterprise environment.
- Experience in installing and configuring peripheral devices.
- Familiarity with Microsoft Windows.
- Strong technical troubleshooting skills for resolving common desktop and software issues.
- Excellent communication and interpersonal skills to engage effectively with end-users.
- Customer-focused with a commitment to delivering exceptional user support.
- Ability to work effectively both independently and as part of a team.
- Attention to detail and strong organizational skills.
- Technical skills in installing, configuring, and troubleshooting fingerprint biometric readers is a plus.
- Familiarity with Multi-Factor Authentication (MFA).
- Set up appointments with users to initiate engagements and validate their identities.
- Install and configure biometric fingerprint readers, including any other required drivers and software on designated devices.
- Ensure the proper functioning of biometric fingerprint readers after installation and configuration.
- Troubleshoot and resolve technical issues related to biometric readers, hardware, and software.
- Biometrically enable users by performing a HANIS validation and enrolling them for fingerprint authentication.
- Conduct user training to ensure proper use of biometric readers if needed.
- Collaborate with end-users to understand and address their technical concerns effectively.
- Collaborate with the IT Help Desk and IAM Teams to escalate and resolve complex technical issues.
- Document challenging support interactions, reoccurring technical issues or errors, and possible recommendations, to be used as input to identify process improvements and user training requirements.
