Our client is a leading digital marketing agency specializing in the home services niche, headquartered in the USA. They are urgently seeking an experienced account manager to join their dynamic team.
With a focus on delivering tailored marketing solutions that drive growth and maximize ROI for their diverse clientele, they are committed to excellence and dedicated to expanding their team with passionate individuals who thrive in fast-paced environments.
About the role:
We are looking for a motivated, self-driven individual with a willingness and eagerness to learn! We are looking to add a hard-working, dedicated, and ambitious Account Manager to our client's team. The ideal candidate should have a proven track record in managing client relationships, developing effective digital marketing strategies, and coordinating diverse campaigns across various channels. Strong communication skills, a deep understanding of digital marketing, and the ability to collaborate with cross-functional teams are essential.
Professional fluency in English is essential. Experience in the home services niche is preferred.
What youll be doing:
- Build and nurture strong relationships with clients, understanding their business goals and ensuring the client's services align with their needs.
- Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
- Develop and implement account strategies to drive client satisfaction, retention, and growth.
- Collaborate with clients to understand their objectives and tailor our client's services to meet their expectations.
- Work closely with cross-functional teams to ensure the successful execution of client projects.
- Coordinate project timelines, deliverables, and communication to meet client expectations.
- Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth.
- Collaborate with the sales team to explore new business opportunities with current clients.
- Provide regular reports to clients on project progress and results.
- Address and resolve any issues or conflicts that may arise during client engagements.
- Ensure a high level of client satisfaction by proactively managing expectations.
- Minimum 4 years of experience as an Account Manager.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Excellent organizational and time management abilities, with a keen attention to detail.
- Strategic thinking and problem-solving skills, with the ability to analyze data and develop actionable insights.
- Proficiency in CRM software, Microsoft Office suite, and other relevant tools.
- Experience in digital marketing agencies and home services preferred.
Remote Status: Fully Remote
Preferred Location: Global
Working Hours: 9 am to 6 pm EST
Holidays: US Local Holidays
Salary: USD 1500 to USD 1800 per month
Internal Job ID: 0233
