- Matric (Grade 12)
- Knowledge of relevant computer applications
- Knowledge of customer service principles and practices
- Knowledge of administrative procedures
- Numeric, oral and written language applications
- Interpersonal skills
- Communication skills verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Data collection and ordering
- Release orders within the credit limit/COD orders once payment is received.
- Controllers to put accounts on hold on the 1st day of the new month.
- On-hold reports for various entities to be done after payment allocations daily and reports mailed to executives and Sales Representatives.
- Continuously following up on overdue accounts daily.
- All claims to be resolved within the current month on all entities.
- Controllers have 24 hours to resolve queries and follow up on supporting documents.
- All processing e.g. payments, allocations of payments, adjustment, credit notes, contra to be done before month-end.
- All entities to balance with the cashbook clerk and make sure all payment allocations are correct and done in the correct period.
- Submitting statements to customers on the 2nd day of the new month.
- Exporting of statements to be saved on the shared finance folder done, no later than day 3.
- Ensuring that all customers received statements, invoices, and delivery notes monthly.
- Assist and prepare for audit requirements.
- Daily, weekly, and monthly forecasts to be uploaded.
- Raising paperwork for refunds.
