BPO Manager

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Purpose

Support Business Planning and Operations BPO Head and partner with business development and functional units in managing Visa business to achieve the organizations goals. Participate in creation of robust country and functional plans, track and report progress against plans aligned with timing of regular business reviews. Support BPO Head in creation and management of the governance framework for Sub Saharan Africa leadership team to review performance of all SSA markets through periodic cross functional review meetings. Participate in SSA annual operating plan process, facilitate best possible resource allocation for key business initiatives. Coordinate collection of relevant data with functional units, business development teams and management. Participate in the review of actual allocation of resources vs plans and recommend potential reallocations or reprioritization.

Principle Responsibilities And Key Results Area

Business Analysis and Business Reporting

Provide business development teams, functional units and management with a clear picture of current business performance and progress towards targets via preparation of relevant reports and dashboards

Review monthly financial data produced by Finance department to ensure that information is accurate and work closely with Finance team to investigate any abnormalities

Prepare monthly market profitability reports with commentary to highlight trends and key drivers contributing to the financial results.

Prepare and distribute quarterly market sales performance data.

Adhoc analysis such as deep dives into markets, clients, products, revenue streams to drive new sales efforts, identify gaps to targets and provide business insights that can support and enhance decision-making

Collate and review inputs about key business activities in the region from key internal stakeholders to produce weekly executive dashboard and monthly reporting pack for the Executive Management team.

Take an active role in planning and analysis of distribution of marketing and staff incentive funds. Review investments with relevant departments and ensure reallocation of funds where necessary.

Participate in prioritization, planning and execution of all market research requests for the geography.

Participate in creation of common Financial Reporting tools for the Region.

Support BPO Head in creation of management dashboards and providing insights based on internal/external data

Track market dynamics and Visas market share in order to trigger competitive response where relevant

Design and develop appropriate reporting and MIS tools to transform complex data into concise and highly readable format

Conduct periodic review of the market to gather competitive insights for the region and work closely with the Hub to understand and interpret the information.

Teamwork and Training

Focus on the People aspect of the job, work effectively with GCM, BPO Head, SSA Leadership Team and CEMEA BPO Team to ensure achievement of collective objectives

Collaborate with others, communicate openly, and build strong relationships

Aim for Excellence through high quality of output and discussions

Contribute to improving the Employee Engagement Survey score of the SSA team

Coaching and educating SSA business development teams on performance and financial related matters as well as effective use of financial tools and information. To conduct training sessions on financial instruments upon request

Global Employee Engagement Survey. track, accelerate and support the survey process, analyze results and actively participate in development and execution of action plan

Collaborate where required with the Operations Controls team in order to facilitate a solid controls environment

Decision Making and Complexity

Operates under BPO Head supervision with guidance on complex projects.

Is expected to be the competence center for business analysis and financial modeling

Decisions are guided by policies, procedures and strategy.

Interprets business issues and recommends best practices.

Playbook CRM System implementation

Assume the role of Playbook Champion for the regional Team, proactively delivers best practices and advise upon request.

Ensure VISA 360 promise is delivered by business development and cross functional teams in the region and in turn also translates into enhanced Global Customer Engagement Survey. Supports strategic account management and delivery of high quality Account Plans using Visa Playbook as a tool and drives Playbook adoption in the region.

Attend client account review meetings when required.

Reporting Relationships and Interactions

This individual is expected to interact effectively with all levels of Visa management and staff in SSA region and BPO organization in CEMEA region.

Key Competencies

Strategic thinking, exceptional analytical skills and financial acumen

Ability to clearly communicate at different levels, verbally and in writing, compelling messages to senior managers and other stakeholders

Ability to influence and execute relentlessly

Self-confident and hands-on, with the ability to operate in a fast paced and constantly changing work environment

Ability to rally corporate resources and functional experts to drive business objectives

Strong interpersonal and leadership skills to influence and build credibility with various SSA functions and Country teams, in order to work in a matrix organization

Project management skills and strong execution ability to deliver against tight deadlines

Collaborative and resilient

Ability to learn quickly, deal with complexity and lead change

Aptitude to source relevant information and facilitate timely decisions and tolerance for ambiguity

Ability to quickly assess an opportunity, using industry experience and fact based analysis

Good command of MS Excel and MS PowerPoint

Work with strict and short deadlines

Work through initiatives during weekends or public holiday as required

Strategic planning skills, think globally, act locally.

Ability to work in highly diverse international environment and deal with complexity,

Ability to build strong stakeholder relationships across a matrix organization

Strong execution ability and a sense of urgency

Exhibit high degree of tolerance for ambiguity

Conduct analysis to identify complex issues and structure and manage recommendations that drive priorities and demonstrate results to business lines

Balance facilitation, influence and content contributions to help business leadership design and advance their business and financial objectives

Respect diversity in the workplace

Reporting Relationships

The position is based in SA and reports to the Senior Director-Business Planning and Operations, SSA

Supports BPO Head in the full range of business planning and operations activities

This is an individual contributor role, with no direct reports

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Required Experience Education, skills professional, technical, business

minimum of 5 years of experience in business analysis, strategy, management consulting, payments industry, financial services.

Ability to work within a complex and often ambiguous environment, to drive rigorous, fact based recommendations to senior management, other executive, functional, or regional management while supporting syndication with stakeholders across the organization.

Superior analytical, quantitative, modelling and problem solving skills, with demonstrated intellectual and analytical rigor addressing a wide variety of functional business problems.

Personal presence and ability to clearly communicate compelling messages to business development and functional teams

Ability to structure and manage multiple initiatives simultaneously and drive to completion

Ability to quickly assess an opportunitys potential, leveraging fact based analysis and industry experience.

Team oriented, collaborative, diplomatic and flexible.

Exceptional written and oral communication skills, exceptional interpersonal skills and proven ability to influence and communicate effectively across regional and functional lines.

Global Or Multi-national Business Experience Strongly Preferred.

Experience in business analysis, financial modelling, strategic planning, creative thinking and solution development

Excellent time management skills. Ability to prioritize and achieve goals with minimal management oversight

Project management skills

Prior experience leading meetings and effectively delivering presentations to large audiences

Demonstrated organizational skills

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.