- Manage, lead, motivate, develop and empower branch employees – thereby retaining a stable team who is able to deliver business goals.
- Drive sales targets and manage operational efficiencies in order to maintain a healthy, profitable business.
- Ensure excellent customer service by playing an active role in customer contact situations – thereby ensuring and maintaining healthy customer relationships.
- Manage as well as control financial targets within company accepted norms and balance this against business risk.
- Maintain and improve customer service, sales performance, stock efficiencies and manage business risk related to credit.
- Ensure Stock loss is minimized through compliance with security measures, stock and cash handling procedures.
- Ensure administrative duties within the store are in accordance with company guidelines. (NCA & FAIS)
- Guide, manage and verify operations within the Branch to ensure compliance with relevant regulatory legislations.
- People Management – training, mentoring, coaching and management of staff within the store.
