Branch Manager-Insurance-PE

JOB PURPOSE:

Responsible for developing and managing business operations to increase sales, profitability, market share, customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operation and personnel development activities.

KEY PERFORMANCE AREAS

Identify current prospective sales opportunities and develop business plans for the branch.
Achieves individual and branch sales targets through new business sales and referrals.
Develop and maintain client confident by ensuring that Customer Services within the branch is of acceptable standard of what customers have been led to expect.
Ensure that Customers do not face unreasonable post-sale barriers.
Develop and implement client retention plans.
Direct all operational aspects of the branch to include distribution operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.
Ensure that all areas of work performance or departments are properly staffed and directed.
Provide training, coaching, development and motivation to bring out the best in each team member
Take on the responsibility for the orientation of all new employees
Take on the responsibility for performance evaluation of all employees
Recommend desirable changes in the policies and goals of the branch and the organization
Communicate effectively with other branches and senior managers by sharing information on effective practices, competitive intelligence, business opportunities and needs
Address customer and employee satisfaction issues promptly
Ensure the safekeeping of company assets, including structures, equipment and inventory etc.
Maintain and enforce Company policies
Select, promote and discharge employees within the branch in accordance with basic employment policy
Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained & take prompt corrective action as needed
Perform other duties as assigned.

MINIMUM REQUIREMENTS

Matric/Grade 12
Bachelor’s Degree in business, marketing and sales or related field of study;
FAIS credits,RE1 and RE5 is a requirement
Minimum 2 years Experience in Long term Insurance Industry.
Minimum 2 years in similar position and supervisory experience required

SKILLS, ABILITY AND JOB RELATED KNOWLEDGE

Motivated self-starter, comfortable in fast-paced environment
Experience monitoring marketplace to identify business opportunities
Technical expertise and knowledge of company products
Team player who works productively with wide range of people
Demonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objectives
Demonstrated understanding and application of effective selling strategies and techniques
Knowledge of Microsoft Office

COMPETENCIES