Perform various general clerical duties, maintain various files, data, produce reports and correspondence for the supervisor/manager.
Must be familiar with fleet account contracts
Excellent knowledge of mechanical repairs, process customer billing, parts, PSIs, etc.
Compile information needed for various reports and assist in coordinating project-oriented duties at the discretion of the supervisor.
Perform customer service transactions as described in the account contract. Work with other departments to ensure service transactions are authorized.
Respond to drivers inquiries pertaining to vehicles and breakdowns
Resolve all drivers complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.
Practice and promote teamwork always. Set a good personal example of attitude and performance.
Advise the Mechanical Services Manager of all equipment breakdowns and maintenance immediately.
Ensure all shop area conditions are not a potential threat to employee or customer safety. Respond to and follow proper procedures on employee or customer accidents, injuries, and loss or damage to any property. Report all incidents to Supervisor or Manager immediately
Maintain a good flow of communication with all personnel.
Matric
Experience in Service management / advice
Excellent knowledge of breakdowns, parts,
Mechanical and technical skills
