Accurately capture data and process all the administrative tasks to support the sales process according to agreed standards and turnaround times.
Requirements
- Grade 12 or equivalent qualification.
- 1 year post Matric Qualification only.
- Must be unemployed.
- Must be an SA citizen.
- Must be between the age of 18 - 34 years.
- Accurately capture and check new business documentation for errors and completeness.
- Collate, compile and distribute documents to the required standards within defined time-frames to relevant stakeholders.
- Attend to all queries in a professional and friendly manner in order to provide an excellent client experience.
- Screen and route all calls received to appropriate parties.
- Escalate faults and other housekeeping issues with the relevant stakeholders.
- Distribute documentation to the relevant stakeholder within the agreed timeframes.
- Perform all administrative tasks to agreed standards and ensure proper controls are kept for new business applications.
- Provide feedback to relevant stakeholders and managers on trends, practices and breaches as per compliance requirements.
- Keep record and provide feedback of operational metrics related to new business requests (e.g number of requests, status of requests etc.) as and when needed.
- Keep abreast of technical product and legislative knowledge in order to advise on the most relevant and innovative client solutions, complying with governance requirements.
- Timeously complete all administrative and reporting duties, including sales and marketing data tracking, feedback etc. related to the role within the agreed timeframes.
