Customer Service Specialist

Are you an experienced benefits Customer Service professional who thrives in a fast-paced, high-intensity, detail-oriented, and customer-focused environment? Come be a part of our growth! BSI is seeking a Customer Service Specialist to join our team working to resolve client questions, concerns, or issues as it relates to their benefits plan while delivering the highest level of customer service. This is a hybrid position allowing flexibility for a combination of in-office and at-home work.

About Us

BSI is an independent employee benefits consulting firm representing over 150 corporate clients across the US and Canada. Specializing in health, life, disability, strategic wellness and other benefit needs, BSI has received many awards and accolades, among the few are "Best Benefits Consulting Firm, " "Fastest Growing, " "Inc. 5000, " and "Who's Who." Voted one of the "Best Places to Work" two years in a row, BSI is focused on employee satisfaction, growth, and retention. We have created a work environment and culture where employees know the true definition of teamwork, feel empowered to be themselves, and are heard. We also offer training and tuition assistance to help our employees grow personally and professionally.

What Makes This Job So Unique?

Responsibilities

As the Customer Service Specialist, you will have a unique opportunity to make a significant and meaningful contribution to the success of BSI and its clients through the following core job responsibilities

• Analyze, review, and resolve open benefit eligibility/client inquiry activities within the assigned time frame
• Maintain and master the Zywave online management software process for all eligibility/client inquiry activities
• Answer and conduct phone calls and emails to/from clients, carrier and physician offices
• Implement and carry out weekly eligibility update meetings, working closely with the Customer Service Manager on any issues
• Develop an in-depth knowledge of all client benefit portfolios
• Manage and follow the customer documentation process to ensure accurate records of all issues, concerns and outcomes
• Assist other BSI team members as needed
• Review and prioritize workflow on a daily basis

Qualified Candidates Should Possess

• High School Diploma required. Associates or Bachelor's Degree preferred
• 2-5 years of benefits customer service experience
• Fluent in English and Spanish strongly preferred
• Superior oral and written communication skills and the ability to present professionally via phone and written communication methods
• Ability to establish a rapport and build relationships with clients and vendors
• Exceptional active listening skills
• Strong computer skills inclusive of the MS Office Suite. Prior experience with Zywave Brokerage Builder preferred
• Ability to manage multiple projects while working in a fast-paced, high-intensity work environment
• Excellent organizational skills and the ability to prioritize tasks appropriately
• Self-starter with the willingness to learn and work independently

What We Offer You

At BSI our team of dedicated employees love what they do and love where they work. We offer great perks like:

• Comprehensive medical, dental, and vision benefits
• Employer-paid STD, LTD, and life insurance; voluntary supplemental life and AD&D insurance options provided
• Telemedicine and employee wellness program
• 401k plan with generous company match
• Profit sharing plan
• Tuition assistance and student loan repayment benefits
• Generous PTO plan and paid holidays (including your birthday!)
• Hybrid work model
• Free coffee/tea at the local coffee shop located by our office
• Healthy snacks in office
• Summer Flex Fridays

We continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to that by ensuring that our place can be anyone's place.