Management of all Client's Contractual requirements for contract adherence, reporting and processes and procedures.
MAIN OUTPUTS
Business Administrator
- Prepare reporting, presentations and correspondence with input from regional management (daily/weekly/monthly/quarterly and annually)
- Manage general administration activities such as parking, refreshments, catering, booking of meetings, venues and taking minutes
- Make travelling arrangements and manage the associated activities for management and /or other employees
- Screen phone calls, enquiries and requests, and handle them when appropriate
- Ensuring timeous payment of invoices through Procurement and SAP modules
- Responsible for further specific projects as delegated by the Executive
- Monitor and provide information for regional on time service delivery as per SLA's or as agreed with Client in line with the contract.
- Pro-actively interact and engage with Operational Management to understand areas of improvement and ensure that turn-around times are shortened to continuously improve customer satisfaction.
- Ensure relevant feedback, information and reports are prepared, submitted and presented to various stakeholders on all aspects of service delivery and profitability.
- Providing input to relevant resource management process improvements in order to ensure operational processes support timeous.
- Ensure that administration functions result in contractual and governance compliance.
- Ensure IMS compliance, Health & Safety is a primary function and all mechanisms, processes and procedures are in place, always monitored and adhered to.
- Have a basic GSM (Global System for Mobile telecommunications) knowledge and understanding.
- Assist with Telecoms network analysis in order to improve R1 availability (measure for mobile network uptime circle) nationally.
- Report development facilitator between user and BI report developer.
- Responsible for process, form, guideline and work instruction compiling and implementation.
- Compiling and maintaining of Operational Manual.
- Client / Supplier Contractual Compliance.
- Change Control Note Management.
- Risk Notification Management.
The Applicant must meet the following requirements:
- Matric (Senior Certificate)
- Certificate in Administration or relevant qualifications
- Code B Drivers License
- Minimum 5 years experience in business administration and or property or facilities management
- Business Process Management
- IMS (Integrated Management System)
- Cost Management
- Asset Management
- Fundamentals of Facilities Management
- Customer Relations
- Microsoft Offices (Intermediate), Proficient in Excel/Access, MS office packages
- SAP Knowledge
- Occupational Health and Safety Act
- Business Acumen
- Decisiveness
- Display pursuit of excellence
- Maintain confidentiality
- Etiquette / Courtesy in Business
- Planning & execution skills
- Problem Analysis
- Demonstrate independence
- Interactive reasoning
- Customer Focus
- Analytical and forward thinking
- Relationship Building
