Business Analyst

VACANY

BUSINESS ANALYST

CAPE TOWN

PERMANENT

Purpose

Based in Cape Town this role will support our client, with responsibility for business analyst. The successful candidate will be responsible to build and administer an accurate BI reporting suite to meet internal and client requirements.

Duties and Responsibilities

Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, user cases, scenarios, business analysis, task and workflow analysis
Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the following artefacts as needed: (Functional requirements (Business Requirements Document), User Cases, GUI, Screen and Interface designs)
Successfully engage in multiple initiatives simultaneously
Work independently with users to define concepts and under direction of project managers
Drive and challenge business units on their assumptions of how they will successfully execute their plans
Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow
Develop requirements specifications according to standard templates, using natural language
Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs
Be the liaison between the business units, technology teams and support teams
Establishing, documenting and communicating solution agnostic business requirements in a clear, concise and unambiguous way, by applying a range of analysis techniques
Engaging directly with a range of stakeholders including
Assisting in the development of business cases and feasibility studies
Providing analysis to explore business strategy and objectives
Assisting the Service Desk by providing advice on the resolution of customer reported issues where necessary
Assisting with the maintenance of product documentation, procedures or service descriptions
Workshop facilitation and leading discussions to inform knowledge and feasibility
Maintaining and obtaining agreement to a range of analysis artefacts in support of requirements definition:
- User requirements/User stories, Business Requirements, Functional Requirements, Non Functional Requirements, Implementation Requirements and Business Rules
- Business Process Mapping Current, Interim and Future State
Prioritising user requirements using MOSCOW technique

Selection Criteria

Experience in using definition and management systems and methodologies
Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Advanced knowledge of different forecasting techniques
Advanced knowledge of Microsoft Office suite, specifically Excel (Macros, Formula)
Experience within a Resource Planning or MI management level position within a call centre operation
Process implementation or change management skills
A genuine interest in data analysis
Excellent problem solving skills

Desirable Experience/Skills