Business Analyst

Responsibilities

Act as a consultant to the client on the application
Participate in client planning forums and advise on solutions
Challenge the business in their thinking, especially to understand the intent of the business requirement
Assist business to articulate the benefits they wish to realize with the solution
Pursue enquiries with clients to understand the "why" rather than the "what" of the business request
Facilitating the development of a Business Case

Customer Requirements Specification

Follow a structured process to listen to, understand and document client requirements
If needed, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements
If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information
Following up with clients to clear up ambiguity and possible misunderstanding
Documenting the requirements in a Customer Requirements Specifications (CRS) document (which may include UML models, business process documents)
Ensuring alignment between the Business Case and the CRS
Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussions and obtain sign-off on CRS

Product Requirements Specification (

Design and validate the functional solution
This involves interpreting the CRS into a set of Functional Requirements Specifications (FRS)
Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered
Identify a set of stakeholders that need to be involved in creating and validating the PRS
Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Business Analyst Senior)
Identify and involve other teams and domains that must be integrated to for the solution to work
Build & demonstrate GUI prototypes, to validate the designs
Perform modelling & build data models that simulate the solution
Identify and design a set of test cases/scripts, test scenarios and test data sets to accompany the PRS
Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off

Solution Proposal

Review the approved CRS and PRS with the development team
If required, revert back to client or other stakeholders if technical issues require business decisions in order to proceed
Answer queries from the development team on business or functional aspects of the required solution
Defend the client business requirements

Project Documentation

Perform Project Management activities, such as providing the client as well as relevant team members with estimates of the duration of tasks
Provide updates to project schedules
Maintain and update the scheduling system
Coordinate work activities between the client and development team (e.g. scheduling JAD sessions)
Maintain project documentation
Provide input to technical design, and liaise between the client and the technical team
Act as a project manager: define & manage risks, define and document scope, update and report on progress, assign tasks and manage delivery
Manage and prevent scope creep
If required, conduct a Post Implementation Review (PIR)

Release Notes & Training Material

Update and publish release notes related to the current system changes implemented and notify impacted parties
Assist trainers with queries or release notes
Present initiation papers to other teams at the Channel Forums
Develop procedure manuals for the system (for use by development team)
Maintain and update the CRS and PRS with any added content
Upload CRS, PRS and TS to the SharePoint server and load links into the scheduling system
Keep status updated
Check documents in and out of system
During go-live, perform live monitoring of the new system
If required, make configuration settings/updates, version number changes, workflow and configuration table changes

Query Report

Respond to incidents escalated by the Incidents team
Log issues in the appropriate issues logging system
Conduct preliminary analysis on issues
Provide reporting to Development Manager or PM on project activities and status.

Service Level Agreements

Agree required support functions with business prior to go live, and document in SLA
During go-live, provide end user support if required
Be on standby for possible client issues during go-live
Provide ad-hoc "walk through" support on site with clients
During go-live, participate in the resolution of serious errors by implementing emergency changes
Provide assistance when presentations are done to external clients (e.g. Brokers)

Personal Attributes

Education and Experience

Processes: ITIL (Incident, Change, Release, Problem Management), CMMI
Technologies: SQL, UML, XML and OO
Other: Software architecture, facilitating JAD sessions, data modelling techniques, UML Process Design, Industry compliance standards and legislation
5 years solid Business Analysis experience.
SQL, UML, XML and OO experience

Desired Skills