The Consultant is primarily responsible for supporting various life and health reinsurance clients across all reinsurance administration processes (Administration, Operations, Technical Accounting, Claims, Billing and Reporting). The individual will support any client initiatives and projects related to reinsurance administration and the TAI system. The individual will be responsible for developing and maintaining client relationships, some project and account management, and working with internal technical staff to implement life reinsurance solutions and services to TAI clients. The individual will also play an important role in the implementation of client projects, ranging from software implementations, upgrade projects, and custom modifications to align the TAI Life and Health Reinsurance system with the ceded reinsurance business processes for domestic and international clients. Under limited supervision (working individually or as part of a project team), the individual will perform complex research and analysis to support business operations and develop recommendations to address problems/issues for their key client projects. The individual will also be asked to review client systems or processes in order to identify deficiencies and propose improvements. At times projects may also involve assisting with or augmenting a clients ability to execute an existing business process on a temporary basis. The individual will work very closely with team members to ensure high quality delivery of services to all TAI clients.
As a member of the consulting team, this position will ensure TAI has a firm grasp of a clients business requirements and delivers services in a timely and controlled manner. While this role will be primarily focused on external consulting engagements, this role also supports internal projects to achieve better operational efficiency where possible without sacrificing quality.
Responsibilities
- Planning, organizing and executing assigned business projects on behalf of clients and according to clients requirements
- Identifying and meeting with key stakeholders and SMEs when needed to perform initial and ongoing assessments to establish project risks, timelines and deliverables
- Collecting information about the clients business through a variety of methods (shadowing, interviews, surveys, reading reports etc.)
- Analyzing and interpreting data to unearth operational inefficiencies and issues, and identify the causes
- Reviewing and analyzing complex reinsurance arrangements and processes
- Reviewing reinsurance systems or databases for data quality and compliance
- Formulating recommendations and solutions with attention to a clients needs, capabilities and limitations
- Presenting findings and suggestions to clients with ample justification and practical advice
- Integrating new outsourcing clients/blocks of business into TAIs administrative platform.
- Publishing project reports and collaborating on a weekly and monthly basis with key client accounts and management.
- Providing training in the use of the TAI system, general reinsurance administration, and the process flow of using the TAI system for reinsurance administration within a clients process environment.
- Providing phone support for TAI clients in support of the system to determine training opportunities, TAI upgrade opportunities and/or TAI defects.
- Conducting complex tasks and activities within TAI and/or externally to obtain information such as life reinsurance policy data, cession data, managing the implementation of insurance products and/or business process workflows into the TAI Life Reinsurance system. May work with other departments, conduct interviews, lead workshops, or conduct primary or secondary research to gather client data if information is not readily available.
- Analyzing and developing reports, proposals for action or implementation plans as necessary and presents to management. Presentations may be formal or informal depending on the nature of projects. Communicates with other departments.
- Working within TAI to coordinate interdepartmental activities in order to ensure that TAI meets customer expectations. Proactively anticipating and resolving problems to ensure that customers receive prompt, efficient service.
- Working internally and externally across multiple functional areas including, Product Management, Project Management, Actuarial, Finance, Underwriting, Claims, and IT.
- Collaborating with colleagues and the leadership team to ensure delivery of best in class services to TAIs clients regarding timeliness, quality, accuracy, and value.
- Contributing to the successful definition of requirements and functional specifications, process design and systems requirements gathering
- Directing walk-throughs and reviews to validate completeness, quality and obtain approval for systems and business requirements
- Analyzing impact of solutions on current processes and existing systems
- Design, development and quality assurance processes throughout the software development life cycle (SDLC)
- System testing and conversion balancing, integration and parallel testing, scenario testing
- Regression testing of required system functionality in the consolidated platform
- Documentation of target workflows, procedures and controls
- Completing data mapping of interfaces between various systems and creating process flows
- Performing data reconciliation, analyzing and documenting discrepancies and gaps in functionality
- Presenting the results and reconciliation to members of the project team or to various project stockholders
- University degree in computer science, actuarial science, finance, or accounting.
- Proven knowledge of insurance and accounting concepts.
- 5+ years of experience in a reinsurance analyst or accounting role.
- 5+ years of experience in life and health reinsurance, policy administration, or related experience
- Detailed understanding of reinsurance data, processes, and controls including retention management practices, treaty setup, interpretation, and compliance.
- Advanced analytical and problem-solving skills: able to clearly link results to operational performance drivers; able to generate alternatives and drive positive change.
- Excellent written and verbal communication skills, able to clearly communicate information in a manner that is easy to understand.
- Highly motivated and able to function in the absence of complete information. Ability to work independently and work across functional areas during projects.
- Proven communication skills with clients and reinsurers.
- Experience in contributing to projects including defining business requirements, forming and executing test plans, and implementing solutions.
- Advanced proficiency in Microsoft Excel, Microsoft Access, Microsoft Word, Microsoft PowerPoint
- Working knowledge of SQL and database software
- Understanding of reinsurance reserves/valuation processes.
- Proven understanding of administrative reinsurance auditing and data compliance processes.
- FLMI, ACS, or ARA designation from LOMA.
- Proficiency in Visio.
- Proven ability to work with large data sets and complex data flows.
- Basic understanding of most life insurance products written in the North American market.
- Familiarity with reinsurance administration audits and auditing.
Tindall Associates (TAI) is a market leader in life reinsurance software and consulting services. TAI processes reinsurance for more than 200 statutory life insurance companies in 8 different countries. In early 2018, TAIs parent company, TAI Group was acquired by RGAx. RGAx is the transformation engine and a wholly owned subsidiary of Reinsurance Group of America, Incorporated (NYSE: RGA). A Fortune 500 company, RGA is among the leading global providers of life reinsurance and financial solutions.
Today, TAI is the premier provider of life reinsurance solutions in North America, and is expanding to international markets. Reinsurance is global business, and TAIs base system is flexible and can be customized to meet the needs of these new markets. TAI offers a complete software solution for the life companies to self-report all their reinsurance information; assumed, ceded or retroceded in an electronic format to share with their partners on a cost-effective basis.
