Perform investigations and analysis of business ideas, needs and problems, and create proposals thereof.
Responsibilities
Needs Assessment
Uncover emerging issues or needs, identifying potential causes, barriers and key stakeholders as well as related issues. Liaise with operational, tactical and support stakeholders to understand business needs, problems and requirements.
Stakeholder Engagement
Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment. Describe business problems and associated solutions using industry standards methods, models and formats to display the results in a manner that is meaningful and accessible by internal customers who commission the work. Maintain fulfilment relationships and translate discussions between business and fulfilment areas. Communicate identified improvements to all stakeholders.
Analysis of "As Is" and "To Be"
Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required. Influence discussions about solutions, projects and initiatives based on the analysis of the relevant business domains.
Business Requirements Identification
Collect business requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals. Identify, measure and analyse business processes. Define value stream mapping in a specific business area. Measure process wastes and leakages against benchmark standards. Implement approved changes to processes.
Feasibility Studies
Conduct feasibility studies from a technological and organizational perspective and document findings to complete cost-benefit analysis on implementing changes to business processes, products, or business unit structure.
Documentation and Back-up
Create and maintain technical and/or user documentation to a high standard and back up files to ensure instant recovery if problems occur. Prepare research reports that outline the results of investigation and analysis, and ad-hoc commissioned research.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Should you not hear from our team in 30 days, kindly consider your application unsuccessful.
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GENERAL EDUCATION
Grade 12/ SAQA Accredited Equivalent (Essential)
Business Analyst Certification/qualification (Essential)
Agile Methodology (Advantageous)
Short-term industry related qualification/certification (Advantageous)
General Experience
3 or more years experience as a Business Analyst/System Analyst (Essential)
Contact Centre Software/management Experience (Essential)
Experience in Business process mapping (Essential)
Experience in SDLC methodology (Advantageous)
Experience in Process Re-engineering (Advantageous)
Experience and exposure in Short-term insurance industry (Advantageous)
- SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.
