The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.
What will you do?
The purpose of the job is to specify and maintain the detailed business requirements to support changes to the service offering and to analyse the performance of current business process models against business operational requirements and specify changes to close the gap whilst leveraging automation and AI technologies.
- Identify & define business requirements for new business models or changes to existing models (including application requirements and any graphical user information (GUI) requirements) - produce the Business Requirements Definition (BRD) & Business Requirements Specification (BRS), prepare business use case diagrams & test cases.
- Producing epic hypothesis statements, features and user stories in an agile working environment.
- Analyse & design new business processes & organisational structures to support business requirements.
- Create business process models, analyse models & identify variances from operational & performance requirement.
- Define & design changes to existing processes as required & ensure integration of changes into process environment and translate into features and stories.
- Work with the project manager, architects, & other team members to define non-functional requirements (including metrics & performance goals) for the application.
- Participate in transitioning the requirements & use cases to systems analysts & designers, and ensure a clear & complete understanding of the requirements.
- Participate in quality management reviews throughout the BCL & SDLC to ensure requirements are fulfilled.
- Review test approach & test cases to ensure coverage of relevant business scenarios, use cases & functionality defined.
- Participate in testing to ensure that business requirements have been met.
- As subject matter expert assist with investigations, business impact & benefits analysis, & updates of the business case.
- Assist with benefit realisation review.
Qualifications
- Matric with Mathematics
- Accredited business/systems analysis diploma
- Relevant degree will be advantageous e. g, B. Com Information and Technology
- Relevant Agile methodology certification will be advantageous
- > 4 years Knowledge /experience within the Life Assurance industry (or broader Financial Services industry).
- Business / System Analyses related experience.
- Knowledge of business & understanding of IT & ability to converse in both domains.
- Understanding of /experience with analyses methodologies, process disciplines, BCL & SDLC methodologies (Waterfall & Agile).
- Ability to articulate complex or technical concepts & issues in business terms.
- Relationship development.
- Changes to existing ( even substantial ) process changes & business initiatives.
- Alliance/contract management regarding external service providers/stakeholders an advantage.
- Application of Project Management principles - co-ordination, consultation, facilitation and delivery of
- operational / strategic initiatives an advantage.
- Computer literacy (MS Word and Excel and MS Visio).
- Client journey mapping will be advantageous.
- Sound knowledge of writing effective stories and the application of the appropriate agile techniques.
- Experience with end-to-end client journey process / system automation.
- Experience with Automation Technologies e.g. Robotic Process Automation or Artificial Intelligence would be an advantage.
- Exposure to current client interfacing tools, such as WhatsApp, Chat Bots or Self-Service.
- Conceptual and Detail thinker
- Strong analytical & numerical ability
- Problem solving skills
- Good Communication Skills
- Cultivates innovation
- Client focus
- Drives results
- Collaborates
- Being Resilient
Interpersonal savvy - Contributing independently
Decision quality - Contributing independently
Plans and aligns - Contributing independently
Optimises work processes - Contributing independently
Build a successful career with us
Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Closing date: 17 May 2024
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
