Our established national footprint coupled with our unrivalled experience in the emerging markets and our exceptional technical offerings achieve our goals of profitability, operational agility, and client satisfaction. By joining our talented Nexio team, you will have the opportunity to become part of our national organization that offers you the opportunity to grow and develop your career.
At Nexio, we have identified five major reasons why our people want to work for us:
- They get rewarded for their efforts.
- They have opportunity to work with high energy team.
- They form part of the Vodacom/Vodafone Group
- There are opportunities to grow their careers.
- They build trust and Lead with a competitive culture.
KEY ACTIVITIES
- To perform gap analysis and create Business requirement documentation based on the results of the analysis.
- Facilitate JAD and information gathering sessions. Create business presentations for Enterprise Technology Service Management processes.
- Design new programs by analysing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
- Create user requirements, and articulate user stories.
- Define software configuration specifications.
- Improves systems by studying current practices, designing modifications.
- Recommends controls by identifying problems, writing improved procedures.
- Provide subject matter expertise to the Vodacom Bid Office and functional users as part of the Request for Proposal processes.
- Develop, maintain and continually progress in knowledge of Service Management applications, including but not limited to:
- Infovista,
- ServiceNow,
- Rae,
- SharePoint
- MSPI
- Create training, support and process documents.
- Independently manage small-to-medium internal department projects
- Monitors adherence to Vodacom Business methodology and governance across all business analysis assignments
- Provide technical coaching to Service analysts to shape deliverables and to develop the business analysis competency.
- Any other duties as assigned
- Ensures tasks are prioritised appropriately.
- Ensures that high prioritised tasks are completed timeously.
- Provides leadership to deploy/adopt new technologies.
- Proposes and executes solutions to problems encountered.
- Uses initiative to find ways of adding value to Nexio without waiting for instructions from management.
- Uses past experience and initiative to implement improvement strategies to service tower.
- Assists in developing checklists to monitor health and remediate issues experienced by systems and tools used by team.
- Assists in developing standard operating procedures for the operational tasks of the team.
- Analyses Incidents, events and Cases and is able to triage and prioritize them for effective remediation.
- Timeous resolution of Incidents and Cases
- Analyses cases for effective, efficientinteraction with customers and operational teams.
- Makes high quality updates in ServiceNow Incidents and Cases.
- Produce, maintain and contribute to SOPs for functions performed.
- Develop and contribute to effective dashboards and action intelligence reporting for Nexio and customers.
- At least 2 years experience as a Business Analyst in a complex services environment
- Understands how his or her specific role fits in with the overall Service and Service Lifecycle
- Must be an effective communicator
- Is a respected member of a department who can combine daily departmental activities with the coordination role
- Knows how to get things done with professionalism
- Has knowledge of a complex ISP and IT Infrastructure within his or her department to understand and analyse the data produced by the different monitoring systems.
- ITIL Foundation Certificate
- Proficiency in Microsoft Word, Excel and PowerPoint
