Client Details
Our client has seen remarkable growth over the past three decades, all while maintaining a steadfast commitment to their workforce. With a hiring philosophy centred on attitude and a focus on training for skill development, the company boasts a dedicated and experienced team, many of whom have been with the company for over a decade. The organisation encourages flexibility, offers generous bonuses, and provides opportunities for continuous learning and career advancement. Adopting an Agile approach to business, our client is involved in a wide range of services spanning multiple industries, with a key emphasis on research, innovation, and ongoing improvement. This dynamic and stimulating environment is perfect for those who thrive in a collaborative, team-oriented setting and have a passion for learning and growth.
Role Responsibilities
- Analysing customer business needs through liaising with stakeholders to elicit, discuss, communicate and validate requirements for changes to business processes.
- Working with clients, internal IT and service providers.
- Participating in operational meetings and reporting.
- Managing all client project scope changes.
- Direct support to developers to clarify client requirements.
- Participating in tasks through each of the key areas of the SDLC.
- General system, process and client communication.
- Identifying / implementing opportunities to improve service quality, accuracy, etc.
- Developing skills to enhance personal effectiveness and efficiency.
- Relevant Honours Degree (BSocSci, BCom or BA would be beneficial).
- Excellent communication skills (verbal and written) and a strong EQ.
- An ability to handle pressure and make informed decisions.
- Strong analytical skills and attention to detail.
- Knowledge of Agile principles.
