A consulting firm is looking for a remote, work from home Business Analyst who will be an integral part of the business analysis team. Salary R60 000 - R120 000 per month. You will be working to support the design and technical development of new customised solutions. Your primary responsibility will be to cultivate strong customer relationships, solicit and identify business requirements, address usability concerns and create detailed use case documentation for handover to developers.
Collaborating with cross-functional internal teams, including customer service and technical development, you will play a crucial role in enhancing the overall customer experience. This is a fully remote position and the candidate can reside anywhere in South Africa.
Responsibilities:
Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
Prepare details use case descriptions for the development team to implants the solutions key functionality
Perform product testing to ensure product quality is maintained
Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure product satisfaction is maintained
Provide user training
Build and maintain strong, long-lasting client relationships
Ensure the timely and successful delivery of the solutions according to customer needs and objectives
Prepare SLA or other reports required on client account status
Provide first line support to SLA clients
Collaborate with development team to create Statements of Work, where required
Assist with challenging client requests or issue escalations as needed
Find ways to increase quality of customer service
Requirements Skills And Attributes For Success
- As a high performing professional you will be a well-organised self-starter who can manage your own workload
- You will be expected to be a good team player who can execute tasks as part of an overall programme of work
- Excellent communicator
- Attention to detail
- Able to facilitate client meetings
- Able to create high quality work products
- Able to conduct detailed analysis using relevant tools
- Excellent problem solving skills
- Able to deal in a fast pace and high pressure environment
- Understands the underlying data requirements to operate digital processes
- Experience of developing business cases
- UX and UI experience desirable but not essential
- Worked in a performance improvement environment for a minimum of 5 years
- Written product reference documents or use case descriptions for technical teams
- Track record of designing process improvements with technology solutions required
- Can be versatile and can thrive in innovative situations
