Business Analyst/Project Manager

(Office-Based)

Job Description

We are looking for a team-oriented Business Analyst/Project Manager to join a new software venture with the excitement of a start-up and the backing of an established company. Our mission is to provide technology-based solutions that enable our clients to sell prepaid tokens (Airtime, data, electricity, vouchers etc).

The Business Analyst/Project

The manager role is a highly customer-focused position that will be committed to partnering with customers to complete software implementations. Our emphasis is on creation, creativity, accountability, and innovation.

The role works with people inside and outside the organisation to define and document requirements in briefs, to drive the creation and acceptance of the subsequent cost estimate, and then to manage the implementation of that brief.

Primary Responsibilities

The Business Analyst/Project Manager will be responsible for leading and managing the implementation of projects that will enable our customers to integrate and sell our products.

(Pinned/Pinless vouchers, Electricity vouchers Gaming vouchers etc):

Gather, clarify, and prioritize requirements (understand what product the customer wants to integrate, test, and comply with)

They will coordinate and facilitate all activity within the organization to ensure successful delivery of their projects (Typically involving an API integration to allow the customers to sell our prepaid products).

The Business Analyst/Project Manager will communicate the results to other leaders working closely with the technical team.

This position will act as a liaison, facilitator, and consultant to customers and the team.

Translates current state into business requirements.

Leads a delivery team (which could be in or outsourced) and clients through the implementation process.

Produce clear, concise, written requirements.

Serve as subject matter expert (Prepaid Tokens) when it comes to Engineering and technical solutions.

Test the solution implemented by the customer to comply with the compliance.

Strong business analysis skills, a background in business analysis is required.

Ability to facilitate and coordinate meetings in an effective manner.

Ability to lead several projects at once that have a common strategic goal.

Flexible approach, willing to wear multiple hats if needed.

Candidate Profile

The ideal candidate will demonstrate the ability to capture the current state of the customer businesses and map out processes to implement solutions to our customer's complex business issues.

The Business Analyst/Project Manager will have a customer-centric mindset.

They will show exemplary communication skills and exceptional business acumen to understand our customer's needs.

A superb attention to detail and the ability to process large amounts of information will ensure our ideal candidate's success in this role.

They will be able to organise information and communicate progress in a logical framework for all business stakeholders use.

The ideal candidate will be intellectually curious with an immense capacity to learn about our customers. They must be comfortable in a fast-paced

environment.

Qualifications

PMI PMP/PRINCE Certified (preferred)

Expert knowledge in PPT, MS Project, MS Word, Excel, Visio

QA experience is a plus

Sales Support Experience a plus

Behavioural Competencies General

Personally organized

Detail and task orientated

Self-confidence to make decisions and to escalate only where necessary

Solution finder

Self-motivated

Ability to work under pressure Analytical

Structured and analytical thinker able to quickly grasp and manage business

problems

Ability to structure open-ended problems into a logical sequence

Written - Logical and structured mindset that can be translated into written formats

Excellent interpersonal skills with the ability to communicate with diverse groups at all levels

Ability to listen actively by summarising, asking clarifying questions, and interpreting